Senior Customer Success Manager

Are you a strategic thinker with a passion for customer success and account growth? We are hiring a Senior Customer Success Manager to join a high-performing, fast-paced global team.

In this role, you’ll play a key part in driving customer retention, expanding revenue opportunities, and championing excellence in customer experience. If you’re commercially savvy, love building trusted relationships, and are excited to lead initiatives that make a difference—this is the opportunity for you.

What You’ll Be Doing

Act as a trusted advisor to your customer portfolio, building strong, lasting relationships

Drive customer retention through proactive engagement, early risk identification, and hands-on problem-solving

Identify and close upsell and cross-sell opportunities across your Book of Business

Collaborate closely with Operations, Sales, Marketing, RevOps, and Finance to deliver exceptional customer experiences

Lead projects and initiatives that improve team efficiency and scalability

Mentor junior team members and help elevate team performance

What We’re Looking For

6+ years of experience in Customer Success, including senior-level account ownership

Proven track record of driving retention and revenue growth

Excellent communication and stakeholder engagement skills

Strong numeracy skills and comfort with metrics (e.g., tax, FX rates, gross / net)

Organised, proactive, and able to thrive in high-growth startup environments

Experience leading cross-functional initiatives or projects

Bachelor’s degree required

If you have not been contacted within 10 working days, please consider your application unsuccessful