Customer Experience Manager

Customer Experience Manager

Key Responsibilities :

Gather and leverage customer analytics and market insights to inform the business on decisions that could negatively impact the customer experience or on profitable opportunities to improve the customer experience

Prioritize initiatives develop and lead customer experience frameworks that deliver financial benefit and a positive impact on the customer experience

Translate customer needs into actionable goals

Deliver internal and external customer service excellence through adherence to quality service standards

Assess own performance through seeking timely and clear feedback and request training where appropriate

Build working relationships across teams and functional lines in order to enhance work delivery collaboration and innovation

Requirements :

Able to work independently and deliver within agreed time frames

A self-starter and able to build relationships

Have at least 4 years experience in a similar role

Hold a minimum qualification of BCom General; BCom in Finance Accounting or Marketing will be an advantage

Key Skills

Bilingual,Linux Administration,Documentation,LNG,Entry Level Finance

Employment Type : Full Time

Experience : years

Vacancy : 1