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IT Administrator
One&Only ResortsCape Town, ZA12 days ago
Job descriptionUnder the general supervision of the Manager of Information Technology, will deal with the management of all administrative work of the Information Technology Department. Manage the logging, assignment, follow-up and closing of support tickets using the IT Service Manager database Assist Department HOD’s with the creation, maintenance and flow of Information Systems documentation relating to User Entitlement and Access Control in accordance with audit requirements Ensures that IT policies and procedures are applied and in compliance with broader company policies and audit requirements Suggest refinements to policy and procedure where improvements can be made Prepares and tabulates information into reports as required for finance and other departments Manages the document filing system, paper and electronic in accordance with agreed naming conventions and systems Suggest new and creative ideas to improve the service delivery of the Information Systems department Assist with record keeping and maintaining the IT inventory of hardware, software and other resources Follow up and report on correspondences with suppliers and other departments improving the communication flow with these parties Assists with and works with vendors and contractors to ensure equipment and services procured are installed and meets requirements and specifications Monitor and report on the day to day resort systems and data centre facilities and functions, including but not limited to DSTV Decoder Status, Environmental controls access control logging Support other departments with technical issues being careful to refrain from assuming responsibility for other department’s issues. Provide basic troubleshooting support to the Guests and Resort Staff Manage an inventory of office supplies requesting supplies as required Generate Requisitions for approval for Office Supplies and IT equipment Be fully aware about all health and safety, fire and emergency procedures Responsible to report any potential hazardous situations within the work place. Applies to and adheres to rules and regulations as per employee handbook, departmental and resort policies and procedures, including those for the emergency situations Develop and maintain an understanding of the overall organization’s mission, vision and values At all times to project a favorable image of One&Only Cape Town and One&Only Resorts to the public Practices proper telephone etiquette with colleagues and resort’s guests Ensures all activities are carried out honestly, ethically and within the parameters of the South African Law. Performs other reasonable duties as assigned Minimum of one year experience in the Hospitality industry A background in Information Systems will be a distinct advantage A general understanding of hardware and software An understanding of Networks and System Security Ability to think clearly with a logical thought process and a persistent nature that will get the job done, Whatever It Takes (WIT) Fluent in written and spoken English To be able think clearly under pressure Should be positive and flexible to different duties and able to work shifts. ICT jobs
Job title : IT Administrator
Job Location : Western Cape, Cape Town
Deadline : November 06, 2025
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Administrator • Cape Town, ZA
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