Secretary, Medical Admin Sr-Share (Child Protection) - 40 Hours, Days

Overview

Secretary, Medical Admin Sr-SHARE (Child Protection) - 40 hours, days

Location : Worcester

Job code : ZAR -

Exemption Status : Non-Exempt

Schedule Details : Monday through Friday; Scheduled Hours : 8 : 30-5pm; Shift : Day Shift, 8 Hours; Hours : 40; Cost Center : 34000 - 3210 Child Protection; Union : SHARE (State Healthcare and Research Employees). This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver : At UMass Memorial Health, everyone is a caregiver – regardless of title or responsibilities.

Responsibilities

• Performs secretarial and administrative support services for assigned physicians / faculty / medical service line chiefs, requiring knowledge of medical office procedures and UMMHC practices. Interfaces with faculty, medical staff, patients, and administrative management; coordinates related office activities and staff where applicable.
• Coordinate medical office activities and staff as assigned, including training, scheduling, process improvements, and monitoring performance.
• Transcribe medical reports from dictation; produce correspondence and reports; proofread / edit manuscripts, grant applications, and professional papers for grammar, spelling, format, and style.
• Attend meetings as recording secretary; distribute agendas and minutes.
• Coordinate residency, fellowship, clerkship, and / or graduate / undergraduate education programs as applicable.
• Prepare or select standard form letters for physician responses to routine inquiries and procedures (e.g., back-to-work authorizations).
• Arrange meetings and activities for faculty to optimize time; make travel arrangements for trips and conferences.
• Schedule and coordinate patient visits and procedures for inpatients and outpatients with admitting, OR, testing centers, pre-admission, etc.
• Coordinate internal and external meetings; greet visitors / patients and provide standard information; foster quality customer service.
• Receive and address patient-care related phone calls; refer matters to appropriate department personnel.
• Identify priority issues and respond to urgent needs within physician guidelines.
• Issue and verify patients’ managed care referrals.
• Register patients for visits using computer-based registration / scheduling systems; verify insurance coverage and eligibility.
• Escort patients to examination rooms and chaperone as required.
• Collect co-payments, maintain records, and make daily deposits.
• Perform on-site charge entry and batch daily encounter forms; relay information to billing.
• Process standard and non-standard business office paperwork (purchase requisitions, time sheets, expense vouchers, etc.) and follow up to expedite action.
• Provide guidance on medical office and UMMHC administrative policies; may supervise office clerical staff.
• Set up and maintain confidential files and records; coordinate retrieval of medical records.
• Ensure adequate inventory of office supplies and basic maintenance of equipment; coordinate basic setup and maintenance of PCs and related equipment.
• Participate in performance improvement initiatives and apply quality improvement to daily operations.
• Ensure compliance with health and safety requirements and regulatory agencies (e.g., DPH).

Qualifications

Physical Demands and Environment

Work is sedentary; indoor office environment.

EEO and Inclusion

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The organization supports diversity and equal opportunity employment practices. For disability accommodations, contact

#J-18808-Ljbffr