Account Manager, Fintech

Optasia is a fully-integrated B2B2X financial technology platform covering scoring, financial decisioning, disbursement & collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making and driving a superior business model & strong customer experience with presence in 30 Countries anchored by 7 Regional Offices.

We are seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment. As an Account Manager , you will represent Optasia’s full range of products and services, identifying cross-selling opportunities and ensuring delivery of our customer promise.

What you will do

• Build and maintain productive, long-term relationships with stakeholders within customer organizations.
• Monitor market trends and competitors to identify opportunities and optimize service performance.
• Continuously assess, clarify, and validate customer needs, including roadmaps, and project requirements.
• Provide regular reporting on product trends, opportunities, project progress, and potential risks to the customer.
• Proactively lead strategic account planning processes to develop mutual performance objectives and financial targets.
• Drive solution-oriented initiatives that address customer challenges and deliver measurable results.
• Achieve assigned service performance targets, including SLA compliance and financial goals.
• Collaborate with internal teams to meet account performance objectives and exceed customer expectations, including support for timely payments collection, reconciliation processes and project delivery escalations.
• Maintain high levels of customer satisfaction through exceptional service delivery.

What you will bring

Will be considered as plus

Why you should apply

Optasia’s Values

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