Customer Advisor (Refer - A - Friend)

REFER A FRIEND

Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.

Job title : Customer Advisor (Refer - A - Friend)

Job Description :

To achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation.

To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.

To respond to all contacts from both internal & external customers made via all the available channels.

To accurately capture data and enter it on to the relevant systems.

More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area.

EARN R1500

• WHEN YOU REFER-A-FRIEND

Here’s how it works :

It is time to spread the word - connect with your friends and family members and share the word – we are hiring, and you can earn R1500 per person successfully referred and hired by us!

There is no limit on the number of friends you can refer to us, so what are you waiting for? Refer a friend today!

The eligibility criteria

To apply, your referee must meet the following criteria :

How to refer a friend

If you need support accessing Workday, please email .

Qualifying criteria for the referee :

Please do not send referrals directly to recruiters.

How does the referral fee work?

Capita South Africa aims to build the foundation for a sustainable future, providing opportunities through great career opportunities.

Location : Cape Town, South Africa

Time Type :

Contract Type : Permanent

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