Delivery Manager
NedbankJohannesburg, Gauteng, South Africa30+ days ago
Job descriptionAssist in defining the operational business requirements of the business (KPI's, SLA's, processes and procedures and reporting) through translating organisational strategy into functional strategy and assigning accountability to relevant stakeholders Effectively manage the delivery of services to stakeholders by establishing governance forums and by understanding, assessing and managing escalated risks associated with programmes and projects Optimise the effectiveness of resources through modelling capacity requirements across the full portfolio and by understanding and communicating impact of capacity requirements Ensure optimal organising of environment by specifying the nature of capacity requirements in alignment with strategic priority and by actively managing the capacity of the project managers in the team and negotiating where capacity constraints occur Ensure end to end design is aligned to architecture road maps by understanding the landscape and through regular engagement with relevant stakeholders Take responsibility for implementation of programme and project governance that aligns to project methodologies, processes and project disciplines Continuously encourage customer centricity by defining / developing tiered SLAs in order to improve delivery and cost efficiencies Define and agree service level of operational and call centre support - including support and maintenance, application health and stability Escalate project performance to relevant board by clearly showing business objectives according to business cases Ensure optimal team delivery by considering and making amendments to processes, structures, operating models and business plans Ensure transformational targets are met through consideration of targets during staff recruitment, retention and training and utilising suppliers on the preferred supplier list Contribute to a culture conducive to transformation goals and support business strategies that improve the corporate image Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives Address issues from culture surveys and implement action plans Deliver a world class service through others by ensuring a client centric culture and addressing resource inefficiencies Manage branch budget and drive efficiencies Ensure project execution of end-to-end life cycle of all portfolio programmes and projects relating to IT projects according to the project methodology and strategy Review project metrics and provide direction to project execution Achieve successful execution of Innovation and Technical projects through the Project Management Office Essential Qualifications - NQF Level Advanced Diplomas / National 1st Degrees Matric / Grade 12 / National Senior Certificate Governance, Risk and Controls Organisational behaviour theory Principles of project management Relevant regulatory knowledge Stakeholder management Strategic planning Talent management Business writing skills Management information and reporting principles, tools and mechanisms Client Service Management Building Partnerships Customer Focus Decision Making Facilitating Change Inspiring others Business Acumen Building Organizational Talent Compelling Communication Mid-Senior level Full-time Management and Manufacturing
Overview
Nedbank, Johannesburg, Gauteng, South Africa
Role
Delivery Manager
Job Purpose
To manage (end to end) the strategy; planning; organising; negotiating; staffing; directing and controlling of all aspects of products, projects or programmes for a portfolio in ensuring the successful implementation of Group Technology (GT) Projects and Products and to realise the GT strategy. Provides expert advice and counsel to cluster and business stakeholders and project teams on value realisation and data and analytics use case development. To facilitate capturing requirements of value realisation use cases and agreed solutions, and ensure the solution meets business requirements with minimal impact to the stability of the data and IT environments.
Job Details
- Job req -
- Closing date - 10 November 2025
- Job Family - Information Technology
- Career Stream - IT Operations
- Leadership Pipeline - Manage Managers
Responsibilities
Qualifications
Experience
8 - 10 years experience in an IT environment (across IT disciplines)
Technical / Professional Knowledge
Behavioural Competencies
Contact
Please contact the Nedbank Recruiting Team at
Seniority level
Employment type
Job function
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Delivery Manager • Johannesburg, Gauteng, South Africa
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