Delivery Manager

NedbankJohannesburg, ZA

8 days ago

Job description

Job title : Delivery Manager

Job Location : Gauteng, Johannesburg

Deadline : December 01, 2025

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Job Purpose

To manage (end to end) the strategy; planning; organising; negotiating; staffing directing and controlling of all aspects of products, projects or programmes for a portfolio in ensuring the successful implementation of Group Technology (GT) Projects and Products and to realise the GT strategy. Provides expert advice and counsel to cluster and business stakeholders and project teams on value realisation and data and analytics use case development. To facilitate capturing requirements of value realisation use cases and agreed solutions, and ensure the solution meets business requirements with minimal impact to the stability of the data and IT environments

Job Responsibilities

Assist in defining the operational business requirements of the business (KPI'S, SLA's processes and procedures and reporting ) through translating organisational strategy into functional strategy and assigning accountability to relevant stakeholders

Effectively manage the delivery of services to the stakeholders by establishing governance forums and by understanding, assessing and managing escalated risks associated with programmes and projects

Optimise the effectiveness of resources through modelling capacity requirements across full portfolio and by understanding and communicating impact of capacity requirements

Ensure optimal organising of environment by specifying the nature of capacity requirements in alignment with strategic priority and by actively managing the capacity of the project managers in the team and negotiate where capacity constraints occur

Ensure end to end design is aligned to architecture road maps by understanding the landscape and through regular engagement with relevant stakeholders

Take responsibility for implementation of programme and project governance that aligns to project methodologies, processes and project disciplines

Continuously encourage customer centricity by defining / developing tiered SLA's in order to improve delivery and cost efficiencies

Define and agree service level of operational and call centre support - including support and maintenance, application health and stability

Escalate project performance to relevant board by clearly showing business objectives according to business cases

Ensure optimal team delivery by considering and making amendments to processes, structures, operating models and business plans

Ensure transformational target are met through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list for department

Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self, managers and team participation in Nedbank culture building initiatives

Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives for the achievement of business strategy

Ensure issues raised in culture survey are addressed and results are improved by ensuring action plans are created

Deliver a world class service through others by ensuring a client centric culture through required interventions.Identify areas of resource inefficiencies and promote optimisation through promoting multiskilling and addressing capacity gaps by reviewing and improving work processes

Manage branch budget (recoveries of staff incl) through responsible budget planning and management and by driving efficiencies

Ensure project execution of the end to end life cycle of all portfolio programmes and projects relating to the implementation of IT projects according to the project methodology and strategy.Ensure successful project delivery by dealing with escalated project issues, non delivery conflicts and integration

Enhance the credibility of the function by reviewing project metrics and by meeting with the project managers to give direction to project execution

Successful execution of Innovation and Technical projects through the Project Management Office

Essential Qualifications - NQF Level

Advanced Diplomas / National 1st Degrees

Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Role Relevant Tertiary Qualification

Essential Certifications

Preferred Certifications

Minimum Experience Level

8 - 10 years experience in an IT environment (across IT disciplines)

Technical / Professional Knowledge

Governance, Risk and Controls

Organisational behaviour theory

Principles of project management

Relevant regulatory knowledge

Stakeholder management

Strategic planning

Talent management

Business writing skills

Management information and reporting principles, tools and mechanisms

Client Service Management

Behavioural Competencies

Building Partnerships

Customer Focus

Decision Making

Facilitating Change

Inspiring others

Business Acumen

Building Organizational Talent

Compelling Communication

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Delivery Manager • Johannesburg, ZA

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