Overview
The successful incumbent will be responsible for providing assistance and support to the National Subscriber Sales Executive and Western Cape Region Dealerships with regards to client query resolution, other means of correspondence handling and administration functionalities as required, maintaining due diligence and accuracy. Further the incumbent will be required to drive growth through attracting and retaining entrepreneurs who operate as Dealers for the business – selling our products and services within the Western Cape Region.
Minimum Qualifications And Experience
- Fully bilingual
- At least 1 to 2 years’ experience within a customer service-oriented environment
- Experience on Listener would be advantageous
- Computer literacy in MS Office packages
Main Duties
Updating and distributing of daily, weekly and monthly statistics (i.e. weekly purchases, reports, commitments, etc.)Managing the contract process to ensure that all contracts are accounted for and received as per Listener data providedCustomer complaint resolutions : Managing client queries, complaints and the moving of clients to ensure that all matters are promptly resolved and referring those to dealers or Independent Installers where their assistance is requiredManaging General Dealer and Independent Installer correspondenceEnsuring compliance with the Code of Conduct, specifically, with reference to sales, technical and SMS testing formsProviding Dealers and Independent Installer with assistance in obtaining customer codes within the standard operating procedure timeframesReporting on area activity, sales, cancellations, operations and potential opportunitiesCoordinating all training and meeting interventions and ensuring that the specific requirements thereof are metManaging the administration duties of marketing initiativesAssist Admin Manager and Branch Managers to ensure Dealers and Independent Installers comply with FADT Standard operating proceduresIssuing of stationary and promotional itemsArranging business reviews and training sessionsAssist with reaching Monthly and Quarterly Dealer sales targetsDrive business delivery through recruiting new and managing existing Dealers in order to meet budgetary requirementsProvide strong leadership and direction to the Dealers to ensure feasibility of the DealershipsEnsure that Dealers conduct their business in line with guidelines and codes of conductManaging the regional attrition ratesLiaise and collaborate with local Fidelity ADT Branch Management to ensure Dealer representation and successCompile weekly and monthly reportsSchedule and conduct monthly Dealer meetingsAttend management meetings when requiredMonitor daily performances and provide suggestions when necessaryEncourage healthy communication between departmentsTo be aware of possible red flags in terms of finance, technical and administrative shortcomingsOrganise continuous refresher training in order to maximise Dealers skills, abilities and competencyInstill confidence in the DealersMake timeously considered decisionsPreparation of bi-annual business plans for relevant regionsImplement and maintain business systems to ensure overall complianceBehavioural Competencies
Strategic AgilityManaging DiversityBusiness AcumenDrive for ResultsManagerial CourageLearning AgilityBuilding Effective TeamsManaging Vision and PurposeChampioning Integrity and TrustWe reserve the right not to make an appointment to any advertised position. While preference is given to existing employees at all times and the choice made is purely on merit, historically disadvantaged candidates and Black female candidates are encouraged and supported in the FSG team. While black female candidates will be given priority as per our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
Seniority level
Entry levelEmployment type
Full-timeJob function
OtherIndustries : Architecture and PlanningWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr