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Customer Support Specialist

The Legends AgencyWorkFromHome, Gauteng, South Africa

30+ days ago

Job description

Overview

Job Title : Customer Support Specialist (Remote South Africa-Based)

Location : Remote, South Africa-Based

Shift : 10 am - 10 pm UK time, 7 days a week

Reports To : Customer Support Lead

Salary Range : R25,000 - R30,000

About the Role

This is a customer-facing role supporting both end users and venue partners. The role involves responding to enquiries via live chat, email, and phone, with a focus on empathetic communication, effective troubleshooting, and efficient problem resolution. The position requires working shifts on a 7-day rota that ensures coverage during UK business hours.

Key Responsibilities

Respond to user and venue enquiries across live chat, phone, and email
Triage support tickets, resolving issues or escalating as needed
Support venues in troubleshooting hardware and app-related issues
Use tools like Zoho Desk, Intercom, or similar platforms to manage tickets
Follow SOPs and contribute to improving internal support documentation
Collaborate with operations and tech teams to report trends and system issues
Participate in a rotating shift schedule covering 10am-10pm UK time

Essential Requirements

1+ years of experience in live chat and / or phone-based customer support

Empathetic, calm under pressure, and solution-oriented

Clear and professional communication in both spoken and written English

Quick to learn new tools and tech platforms

Able to multitask and prioritise tasks efficiently

Comfortable working remotely with strong self-discipline

Stable and reliable internet connection

Desirable Experience

Supporting both B2C and B2B customers

Exposure to hardware or mobile app-based products

Familiarity with CRM or helpdesk tools like Zoho Desk or Intercom

Experience working in a UK-based or international startup

Benefits

Fully remote and flexible work environment

Opportunity to grow with a fast-scaling international startup

Supportive team culture with regular feedback and performance development

Training and progression opportunities within the global CX team

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Customer Support Specialist • WorkFromHome, Gauteng, South Africa

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