Customer Support Manager

Responsibilities

• Oversee and enhance customer service processes to ensure high-quality client experiences.
• Analyse operational data to identify areas for improvement and implement solutions.
• Collaborate with cross-functional teams to align customer service strategies with overall business goals.
• Manage and mentor a team to achieve departmental objectives and KPIs.
• Develop and maintain strong client relationships, acting as a key point of contact for escalations.
• Ensure compliance with company policies and industry regulations.
• Pricing, scheduling, coordination
• Prepare detailed reports and presentations for senior management on performance metrics.
• Support the implementation of new systems and technologies to enhance efficiency.

The Successful Applicant

A successful Customer Support Manager should have :

What\'s on Offer

This is an excellent opportunity for an experienced Customer Support Manager to make a significant impact in the professional services industry. If this sounds like the next step in your career, we encourage you to apply.

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