Customer Support Manager

Overview

Our client is a well-established organisation in the professional services sector, recognised for its commitment to operational efficiency and customer satisfaction. With a strong presence in the market, the company operates from its office in Johannesburg and is known for fostering a professional and forward-thinking working environment.

Responsibilities

• Oversee and enhance customer service processes to ensure high-quality client experiences.
• Analyse operational data to identify areas for improvement and implement solutions.
• Collaborate with cross-functional teams to align customer service strategies with overall business goals.
• Manage and mentor a team to achieve departmental objectives and KPIs.
• Develop and maintain strong client relationships, acting as a key point of contact for escalations.
• Ensure compliance with company policies and industry regulations.
• Pricing, scheduling, coordination
• Prepare detailed reports and presentations for senior management on performance metrics.
• Support the implementation of new systems and technologies to enhance efficiency.

Qualifications

#J-18808-Ljbffr