Support Engineer – Technical Support (On the road) (JHB)

Environment

A tech-savvy Support Engineer who enjoys solving tech problems is wanted by a dynamic provider of comprehensive IT solutions to join its hands-on team at its Joburg division. You will play a key role in delivering exceptional IT support to clients. You’ll have the opportunity to work on interesting projects, develop your technical skills, and grow your career in a supportive environment. The ideal candidate will be confident, motivated, and tech-savvy with Matric / Grade 12, have Networking+ and A+ Certifications with 5+ years in a technical support or MSP environment including supporting Windows Server, Office 365, and networking infrastructure. Your other tech skills must include DNS, DHCP, Active Directory, Windows Server 2012 and up, Hyper-V, Azure & TCP / IP.

Duties

Technical Support & Troubleshooting -

• Provide 1st Line Support for hardware, software, and network-related issues.
• Effectively troubleshoot issues and escalate complex problems to the Escalation Team or relevant stakeholders.
• Guide users through product features, setup, and common troubleshooting steps.
• Collaborate with third-party vendors to resolve technical issues when necessary.

Ticket Management -

Client Communication & Service -

Process Improvement & Documentation -

Collaboration & Development -

Ongoing Learning & Tech Advancement -

After-hours duty every few weeks for a week on a rotation basis with other Engineers / Technicians - Non-negotiable.

Requirements

Qualifications -

Experience / Skills –

Attributes

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