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Manager Tribe Support

Absa Group LimitedRandburg, ZA

30+ days ago

Job description

Job title : Manager Tribe Support

Job Location : Gauteng, Randburg

Deadline : September 30, 2025

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Job Summary

Provide design & delivery support for technical strategy & operational planning, design & process engineering, resourcing, execution, business performance management & monitoring processes across technical product & service tribes in an estate.

This includes but is not limited to : Communications Ideation & Design thinking Event Management People & Change Management Resource & Delivery Management Reporting & Analytics Financial Process Coordination

Job Description

Strategy & Business Planning Support

Leverage business area knowledge & expertise to design & package outputs related to all strategy & business planning processes including reviews for multiple stakeholder groups

Support the Tribe Support lead in the design and planning of all Strategy & Business Planning Processes

Support the coordination of business planning & business performance review processes including e.g. venue, agenda’s, output management, input management

Collate & coordinate business performance review trackers & reporting (monthly, quarterly, annually)

Create a document / knowledge management system for all business planning processes (reports, reviews, decks, processes, templates etc.) for ongoing continuous improvement

Communications

Develop & implement an integrated communications plan for the business area

Work in collaboration with various functional leads to design & draft multiple communications (multi media campaigns e.g. townhalls, newsletters, leader one on ones, leader key messages, leader story telling / narrative etc.) aligned to the communications plan across the estate (customers & employee orientated communications)

Lead the activation of all communication processes across the estate

Evaluate and continuously improve the impact of communications processes across the estate

Ensure strong communications & change management alignment across the estate

Stay ahead of best practice on estate wide communications & communications trends (e.g. digitized communications, graphic illustration etc.)

Resource & Delivery Management

Consolidate project deliverables and interdependencies across tribes

Identify release & delivery risks across tribes

Act as a point of escalation & resolution for Scrum Masters as required in respect to delivery risk

Coordinate appropriate delivery & release communications across tribes and squads where required

Manage & track the integrated resource plan across identified tribes & squads

Identify resource implications & mitigate against these based on delivery requirements across tribes and squads (contingency, leave etc.)

Manage & update resource management systems across identified tribes and squads

In partnership with the People function & Line, successfully manage the resourcing process for tribes and squads

People & Change Management

Coordinate large scale change programs across the estate

Act as change coach & mentor across the business areas (small, medium & large scale)

Develop change management plans for all planned change orientated activity (across the value chain e.g. suppliers, employees, customers etc.)

In partnership with the functional leads and the people function, design & facilitate strategic change processes for the continued transformation of the business area

Support all the people value chain processes including but not limited to : Resourcing, Development, Performance, Talent

Support includes but is not limited to : Coordination of various people process inputs by tribe leaders, scrum masters and broader squad team members, identification of people risks, consolidation & tracking of plans & insights, coaching & mentoring, team problem solving (leveraging design thinking)

Financial, Risk & Governance Process Coordination

Support the implementation & management of financial, risk & governance processes for the business area e.g. budget management & reporting, internal / external, audit implementation & project management

Lead the project management of various risk, finance & governance processes & issues resolution e.g. audit finding closure, governance / risk forum meetings, minutes and administration etc.

Act as a point of escalation for all payments / other financial processing for the area and or facilitate payments processing with Key Centres of Enablement (where required to do so)

Maintain & communicate policies and procedures related to all financial, risk & governance processes across the estate & proactively monitor compliance

Reporting & Analytics

Act as the custodian for all reporting & analytics tools across tribes and squads

Develop & standardize appropriate reporting & analytics tools for multiple stakeholder groups

Coordinate and complete all reporting (monthly, quarterly, annually)

Leverage reporting to drive insights and strategic action across the business

Design Thinking & Ideation

Evaluate existing organization wide business processes for continuous improvement and suggest changes (e.g. automation opportunities etc.)

Lead the process engineering efforts across the business area (policies, practices)

Design thinking & ideation workshops, incubators and accelerators on behalf of the business leaders

Lead and facilitate design thinking and ideation processes across the estate

Stay ahead of design thinking practices as well as business specific knowledge to enable relevant and outcomes based design thinking outputs

Education

Bachelor's Degree : Information Technology

End Date : August 28, 2025

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