This job offer is not available in your country.
National Emergency Control Centre Operator : (NECC)
Tracker Connect LtdZA16 hours ago
Job descriptionProvide effective emergency control centre services that ensures team and agent level response times are successfully achieved, as per the agreed strategic objectives and targets. Take all actions that will enhance the Customer Service experience. Receive inbound emergency calls from Tracker clients in a professional manner. Activate and action events in accordance with all NECC policies and procedures. Adhere to the provisions of the SAPS MOU & SOP (standard operating procedure). Co-ordinate and facilitate recovery activities nationally, as per the relevant SOPs. Liaise with SAPS, Law Enforcement and Private Security Industry partners, Provincial Operational Managers and LELO’s to ensure proper and effective response and recovery of activated vehicles. Provide thorough and detailed feedback to Tracker clients as and when required. Log the information on the relevant system as per approved standard operating procedures (SOPs). Maintain and enhance stakeholder relationships by providing quality services with excellent telephone skills and etiquette. Identify callers by means of set authentication rules. Provide relevant stakeholders with continuous feedback as and when required. Capture and verify stakeholders’ information, queries, inquiries, questions and / or complaints and escalate where appropriate as per the relevant SOPs. Liaise with internal role players to ensure excellent service delivery to relevant stakeholders. Follow up with role players to ensure that all calls and / or queries are resolved within the specified timeline as per the service level specifications. Escalate details of dissatisfied clients to management. Execute the required emergency control centre duties and functions in such a manner that all operational objectives and targets are effectively met as per the agreed quality and time standards. Ensure that all service level standards and regulations are strictly always adhere to. Ensure that emergency control centre agent availability is optimised to drive the achievement of agent and team level service targets. Contribute towards the continuous improvement of the department’s agent availability metrics. Ensure that all data-input regarding activations, verifications and recoveries is accurate and correct, as per agreed quality and time standards. Ensure that all quality standards are met in the execution of every control centre activity within the NECC operational requirements. Adhere to all relevant policies and procedures. Compile inspection reports on unresponsive vehicles and share with the relevant role players timeously. Report any deviations from procedures / processes to the Supervisor Ensure ongoing professional liaison with Tracker departments and service providers to ensure that the policies and procedures are fully adhered to and service standards are maintained. Engage in regular communication with NaVICC, SAPS HQ & all Provincial SAPS as and when required. Provide non-recovery feedback to relevant stakeholders as per the approved SOPs. Provide regular updating of LELO / SAPS with regards to activated vehicles. Provide required feedback and assistance with regards to client complaints and query resolutions. Grade 12 / Matric or Equivalent at NQF Leve 4 Essential : 3 Years relevant experience in the field of emergency control centre operations. Essential : PSIRA Grade E certification General vehicle tracking industry knowledge. Any law enforcement experience is advantageous. Excellent communication skills (especially verbal) in English and one or more SA official languages Computer Literacy (MS Office) PSIRA Grade C certification Must be willing to work shifts. Must be aware of the POPI Act. General vehicle tracking industry knowledge. Working knowledge of operational radio communication use and procedures Self-Leadership Results orientation Customer service orientation Strong problem-solving skills Sound analytical capabilities Customer Service jobs
Job title : National Emergency Control Centre Operator : (NECC)
Job Location : Northern Cape,
Deadline : October 29, 2025
Quick Recommended Links
- Jobs by Location
- Job by industries
- Introduction
- Tracker requires the services of a talented and experienced Operator : National Emergency Control Centre operator to facilitate and coordinate the reporting of activations and verifications on a national basis to ensure quick reaction time of operational staff and the police to optimise vehicle recovery to the satisfaction of clients.
Job description
Key roles and responsibilities :
Conduct Control Centre Duties and Functions
Optimise Availability and Drive Data Integrity
Relationship Management and Liaison
Minimum requirements
Qualifications, experience and competencies required :
Create a job alert for this search
National Centre Necc • ZA
Related jobs
- Promoted
Control and Instrumentation Engineer
Boardroom AppointmentsEkurhuleni, GP, South Africa Our client based on the East Rand is looking for a Control & Instrumentation Engineer to join their dynamic team.Education and Minimum Requirements : .
Programming experience with Siemens TIA Portal (...Show moreLast updated: 30+ days ago
1 X Pest Control Operator - Gqeberha
Rentokil InitialZA Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries.The Company is at the cutting edge of technology and innovation as it strives to protect people an...Show moreLast updated: 30+ days ago
- Promoted
Data Centre and Mission Critical AM
NokiaZA Job title : Data Centre and Mission Critical AM.As an Account Manager specializing in IP at Nokia in Southern and Eastern Africa, you will play a pivotal role within our dynamic Sales team, driving...Show moreLast updated: 28 days ago
- Promoted
Industrial Side Base Ambulance Emergency Assistant
ER24ZA Job title : Industrial Side Base Ambulance Emergency Assistant.This position based at the new ER24 mining site in Baberton, Mpumalanga.
To attend to site based emergency calls and provide medical ca...Show moreLast updated: 3 days ago
- Promoted
Industrial Site Base Ambulance Emergency Assistant
ER24ZA Job title : Industrial Site Base Ambulance Emergency Assistant.To attend to site based emergency calls and provide medical care in line with scope of practice.
Appointment for this position is subje...Show moreLast updated: 30+ days ago
- Promoted
Registered Nurse (RN) - Trauma / Emergency Centre
MHRZA Job title : Registered Nurse (RN) - Trauma / Emergency Centre.Introduction .Our client, a leader in the healthcare industry, is currently looking for Registered Nurses (RN) / Prof...Show moreLast updated: 5 days ago
- Promoted
- New!
Control Room Technical Support : Security Systems (Northern Suburbs (Cape)
PEPZA Job title : Control Room Technical Support : Security Systems (Northern Suburbs (Cape).Ensures that the Pep stores security systems in the stores are functioning optimally and are maintained to set ...Show moreLast updated: 16 hours ago
- Promoted
Professional Nurse - Emergency Centre
MediclinicZA Job title : Professional Nurse - Emergency Centre.To deliver safe, comprehensive and quality nursing care according to the Scope of Practice.
Deliver quality nursing care in collaboration with a mul...Show moreLast updated: 4 days ago
- Promoted
Supervisor, SCM Control Tower, Air & Sea
DSVZA Job title : Supervisor, SCM Control Tower, Air & Sea.The Supervisor, SCM Control Tower has the responsibility for the daily operational quality standards delivered by the SCM Control Tower and lead...Show moreLast updated: 30+ days ago
1 X Pest Control Operator - Claremont
Rentokil InitialZA Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries.The Company is at the cutting edge of technology and innovation as it strives to protect people an...Show moreLast updated: 30+ days ago
- Promoted
Technician Control & Instrumentation - Wessels
South32ZA Job title : Technician Control & Instrumentation - Wessels.This role is a permanent full-time position.As a Technician Control & Instrumentation , you will be responsible to provide equipment maint...Show moreLast updated: 11 days ago
- Promoted
Independent Correctional Centre Visitor - Bethlehem Ref No : 173 / 2025
Judicial Inspectorate for Correctional ServicesZA Job title : Independent Correctional Centre Visitor - Bethlehem Ref No : 173 / 2025.Job Location : Free State, Cape Town.
SALARY : R85 620 per annum (Level 5 - 3 / 8th), plus 37% in lieu of benefits.Adm...Show moreLast updated: 7 days ago
- Promoted
Independent Correctional Centre Visitor - Hawequa Ref No : 202 / 2025
Judicial Inspectorate for Correctional ServicesZA Job title : Independent Correctional Centre Visitor - Hawequa Ref No : 202 / 2025.SALARY : R85 620 per annum (Level 5 - 3 / 8th), plus 37% in lieu of benefits.
Administrative / Management jobs.Show moreLast updated: 7 days ago
- Promoted
Paramedic
Via Medica InternationalSouth Africa The following duties are normal for this position.The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assig...Show moreLast updated: 30+ days ago
- Promoted
Service Centre Administrator - HiFi Corp - Kempton Park
JD GroupZA Job title : Service Centre Administrator - HiFi Corp - Kempton Park.Are you a passionate service centre administrator with the following qualifications and experience?.
Minimum of 1-2 years of prove...Show moreLast updated: 14 days ago
- Promoted
Independent Correctional Centre Visitor - Ncome Maximum Ref No : 192 / 2025
Judicial Inspectorate for Correctional ServicesZA Job title : Independent Correctional Centre Visitor - Ncome Maximum Ref No : 192 / 2025.SALARY : R85 620 per annum (Level 5 - 3 / 8th), plus 37% in lieu of benefits.
Administrative / Management jobs.Show moreLast updated: 7 days ago
- Promoted
Senior Technician Control Plant Maintenance Metering
Eskom CommunicationsZA Job title : Senior Technician Control Plant Maintenance Metering.Position : Senior Technician Metering X 1 (INTERNAL) Position / Task Grade : T12 Area of specialization : To independently operate, maint...Show moreLast updated: 7 days ago
- Promoted
General Manager, National Inventory Control & Ops Excellence
DSVZA Job title : General Manager, National Inventory Control & Ops Excellence.Bachelor’s degree in Logistics, Supply Chain Management, Industrial Engineering, or Business (Master’s degree preferred) - A...Show moreLast updated: 18 days ago