Operation System Enablement Manager

SUMMARY

The Operations Systems and Enablement Manager will be leading and managing the suite of operational systems that support the day-to-day functioning of the business.

RESPONSIBILITIES

• Develop and implement an operational systems management strategy aligned with business and IT objectives
• Oversee all systems supporting service provisioning, activation, fault management and customer workflows
• Champion System enablement to improve user efficiency, accuracy and service delivery turnaround times
• Manage relationships with vendors supporting operational systems, ensuring SLA compliance and roadmap alignment
• Lead, mentor, and develop a small team of System Administrators and Analysts

QUALIFICATIONS

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