Debt Collector

Overview

Main purpose of position : To ensure timely collection of outstanding customer payments, maintain accurate records of client accounts, and assist in reducing overdue balances in line with company credit policies.

Responsibilities

• Debt Collection & Follow-Ups : Contact customers via phone, email, and written correspondence to follow up on outstanding invoices; maintain regular communication with clients to ensure payment commitments are met; negotiate payment arrangements when necessary and ensure agreed terms are followed.
• Account Management : Review customer accounts daily to identify overdue balances; allocate and reconcile payments to the correct invoices; prepare and send monthly statements of account to clients; escalate long outstanding or disputed accounts to the Credit Controller / Manager.
• Record Keeping : Update the collection notes and payment status on the accounting system; keep accurate records of communication and actions taken for each account; ensure documentation is complete for any accounts handed over to legal.
• Reporting : Prepare weekly and monthly aging reports showing collection progress; highlight key accounts with payment delays or disputes; provide feedback on high-risk or non-responsive clients; respond promptly and professionally to customer queries regarding invoices or payments; liaise with the Accounts Receivable and Sales teams to resolve any account discrepancies; maintain good client relationships while ensuring company payment policies are upheld.
• General Administration : Assist with issuing credit notes, updating customer contact details, and filing correspondence; support the finance team with ad-hoc tasks as requested by management.

Requirements

Internal Training

Skills And Abilities

Ability To Meet Job Requirements

Office Requirements

Note

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