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General Management

General Management

ELCB Information Services (Pty) LtdCape Town, Western Cape, South Africa
2 days ago
Job description

Overview

This role drives revenue growth within the assigned department by presenting products and services , resolving queries and complaints, and delivering exceptional customer service to secure repeat business and high customer satisfaction.

Customer Engagement : Initiate outbound calls to potential retail or SBL (Seychelles Breweries Limited) clients to introduce our products and services . Identify customer needs and provide product information and solutions. Prepare and deliver compelling sales pitches to persuade potential clients to purchase our products or services . Product Knowledge : Maintain up-to-date knowledge of the company’s product and service offerings in your allocated department. Customer Service : Provide exceptional customer service. Secure and / or improve process delivery and contribute to a high-quality Human Resources Information System within the organization.

Participate in projects and contribute to a service culture to fulfill the service level agreement with stakeholders. Proficient in Microsoft Office and strong functional knowledge of HR Information Systems. Provide guidance and support to HR / Payroll teams on communicating medical aid information to employees. Develop training materials, presentations, and information packs tailored to each client group. Support broader client-servicing teams with renewal processes by delivering communication campaigns to members.

Responsibilities

  • Develop training materials, presentations, and information packs tailored to each client group.
  • Support renewal processes by delivering communication campaigns to members.
  • Provide guidance and support to HR / Payroll teams on communicating medical aid information to employees.
  • Participate in projects and contribute to a service culture to fulfill the service level agreement with stakeholders.
  • Maintain up-to-date knowledge of product and service offerings; ensure strong product knowledge across the allocated department.
  • Proficient in Microsoft Office and HR Information Systems; provide related support and insights.

Qualifications

  • 2–5 years of experience in medical aid servicing, employee benefits consulting, or healthcare intermediary roles.
  • Excellent communication and interpersonal skills; ability to simplify technical information for non-technical audiences.
  • Strong knowledge of HR Information Systems and related processes.
  • Additional Context

    CORPORATE SERVICES

  • CITIZEN INTERFACE : Provide strategic advisory services on trends, legislation, and best practices in public participation; ensure compliance with relevant legislation ( MFMA, Access to Information Act ); develop systems, processes, and quality management frameworks for effective service delivery. By submitting your application for a position, you consent to the use of your personal information provided as part of your application and / or recruitment process for recruitment and selection purposes.
  • R200K - R280K CTC. This includes Provincial Fund. The job purpose of the Junior Accountant for the company is to provide, maintain and enhance the professional level of support and service internally and externally, relating to the financial accounting function.

    Ensure that all documentation is uploaded and information is captured onto the SAGE 300 People system.

    One of our clients who specialise in offering end-to-end business solutions within technology, BBBEE and compliance, is seeking an experienced service delivery / project roll-out candidate to join the Operations department. This is a high-performance environment; the Service Delivery Manager leads end-to-end rollouts of B-BBEE and compliance solutions, ensures SLA adherence and quality benchmarks, and drives client success.

    The dealership prides itself on service quality, customer satisfaction, and operational excellence. It seeks a highly capable Service Manager to lead the service department(s) and contribute to continued success. Minimum 5 years’ experience managing a service / workshop department in a vehicle dealership environment.

    Handpicked Recruitment – Pretoria : Responsible for electrical installation, wiring, and maintenance of production machinery; may require travel and overnight stays; trade-tested Electrician or Millwright with 2–3 years’ industrial maintenance experience in FMCG contexts.

    Ensuring confidentiality and security of sensitive information .

    4 hours ago

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    General Management • Cape Town, Western Cape, South Africa

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