Team Manager : Underwriting

This career opportunity is available at Personal Lines Contact Centre : Underwriting for the Team Manager : Underwriting , who will be based in Park Town .

What will you do?

• Preparation of BLO and Retention daily, weekly and monthly reports.
• Allocation of work and management of workflow for all the BLO and Retention departments.
• Reviewing and authorising the renewal of recommendations proposed by the department.
• Monitor quality of work produced and provide leadership / coaching where necessary to encourage learning and decision-making.
• Managing the delivery of all KPA requirements in line with set standard operating procedures and service level agreements.
• On-going enhancement of the existing processes in the BLO and Retention departments by adapting and responding to changes in the environment and recommendations from external and internal sources.
• Planning and organising in order to manage other ad-hoc day-to-day operations, processes and department outputs.
• Build and maintain effective relationships with key stakeholders and within the departments directly reporting into this role.
• Implementing profitability whilst managing intermediaries’ activities on external systems – ability to influence and get buy-in.
• Dealing with staff issues and resource optimisation,including building technical expertise to deliver on KRAs.
• Communication skills, (understanding, speaking and writing of English and Afrikaans).
• Ability to perform under pressure and maintain a resilient approach despite setbacks.
• Inherent ability to Live the Santam Values.

What will make you successful in this role?

Networking, consulting, joint projects, collaboration with :

Broker Services

Engaging with, providing service for :

Intermediaries

Qualification and Experience

Knowledge and Skills

Personal Attributes

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

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