Loss Adjusting Manager | Sandton
The Recruitment CouncilSandton, Gauteng, South Africa30+ days ago
Job descriptionProvide technical guidance to internal claims, underwriting, and complaints teams. Minimise claim losses and ensure compliance with auditing standards and fraud detection protocols. Work closely with Group Forensics to detect and mitigate fraud. Support onboarding and training of service providers in line with company policies. Monitor performance, interpret policies, and manage service provider relationships. Ensure adherence to relevant legislation and maintain business continuity plans. Stay up to date with changes in technical and regulatory frameworks. Handle second opinions, arbitration, and complex client complaints, including Ombud escalations. Drive transformation goals, contribute to cultural initiatives, and align operations with business strategies. Participate in business optimisation and process improvement initiatives. Mentor and manage the team with clear performance goals, development plans, and succession planning. Foster a collaborative, high-performance culture. National Diploma or Advanced Diploma in Construction or a related field. Minimum 5 years’ experience managing a team of loss adjusters. At least 5 years as a Building Assessor or in a Construction-related role. At least 5 years’ experience in the Short-Term Insurance industry. Membership in professional bodies such as SAIA, PIRB, IOPSA is advantageous. Strong understanding of risk management, claims processes, and insurance regulations. Proficiency in audit / reporting software and Microsoft Office. Budgeting, governance, and internal audit frameworks. Change and strategic planning experience. Strong leadership and decision-making ability. Excellent communication and stakeholder management. Ability to drive results and continuous improvement. Innovative and adaptable in high-pressure environments.
Are you an experienced leader in claims and construction assessments with a passion for risk management and operational excellence? Ourclient is looking for a Loss Adjusting Manager to lead a high-performing team in a dynamic short-term insurance environment.
Key Responsibilities :
Team Management & Oversight :
- Lead and manage a team handling contractor audits, claims adjustments, authorisations over mandate, customer complaints, and valuation at risk.
- Guide desktop, field, and project management adjustors on technical claim matters and rate evaluations.
Claim & Risk Management :
Vendor & Relationship Management :
Compliance & Legislation :
Dispute Resolution :
Culture, Strategy & Transformation :
Staffing & Leadership :
Qualifications & Experience :
Technical Knowledge :
Key Competencies :
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Loss Adjusting Manager • Sandton, Gauteng, South Africa
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