Team Manager : Disability Claims & Underwriting

Team Manager : Disability Claims

Posted today

The Disability Claims and Underwriting Team Manager will oversee a team of claims assessors and underwriting administrators to ensure the efficient and accurate management of processes. The role involves ensuring compliance with company policies, legal frameworks, and relevant industry regulations, while maintaining high levels of customer satisfaction and team performance. This individual will also be responsible for coaching, mentoring, and motivating the claims and underwriting team, ensuring that processing is done timely, accurately, and in accordance with the company's guidelines and South African Disability Insurance legislation.

Responsibilities

• Lead, supervise, and manage a team of disability claims assessors and underwriting administrators, ensuring effective delivery of processing within set service level agreements (SLAs).
• Provide regular feedback, coaching, and training to improve team performance.
• Develop a high-performance culture within the team, ensuring staff motivation, engagement, and adherence to KPIs.
• Handle team resource planning, scheduling, and ensure the team is well-equipped to meet service delivery goals.

Quality Assurance & Compliance

Customer Service & Communication

Reporting & Analytics

What You'll Bring

Qualifications and Experience

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