Team Lead : Claims Processing (Warranties)

Team Lead : Claims Processing (Warranties)

Join to apply for the Team Lead : Claims Processing (Warranties) role at Telesure Investment Holdings (TIH) .

Job Purpose

Lead a team of Processing Claims Consultants to ensure effective validation of captured claims, ensuring individual contributors meet targets while coaching them to achieve operational objectives.

Responsibilities

• Leadership and Direction

Explain the local action plan to support team members, aligning with the broader business plan and the organization’s strategy, motivating people to achieve local business goals.

Respond to personal objectives and use performance management systems to improve performance; monitor, allocate work, review completion, take corrective action, and contribute to formal individual performance management and appraisal.

Supervise others within operational systems, ensuring quality decisions regarding claims outcomes.

Identify instances of non‑compliance with policies and procedures, reporting and escalating issues as appropriate.

Collate and analyse claims processing data using preset tools, methods, and formats; independently identify trends affecting customer experience.

Assist senior colleagues in managing client and customer relationships using relevant client systems.

Create and maintain a company‑wide document management system.

Produce, update and provide best practice support on a wide range of MS documents, databases and other departmental systems.

Respond to escalated requests via telephone or email (internal and external).

Education

Matric / Grade 12 or SAQA Accredited Equivalent (Essential); FAIS recognised qualifications / regulatory examinations / Class of Business certification and / or CPD as per DOFA (Advantageous). A relevant 3‑year business‑related degree or diploma (Advantageous).

Experience

3+ years in financial services, call centre environment (Essential); STI experience (Essential); 2+ years Claims Experience (Essential); 1+ year supervising and directing people to achieve specific results (Essential).

Join the Team

Think you have what it takes to be part of an unstoppable team that constantly finds better ways to give peace of mind? Don’t wait, apply now.

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