Head : Short-Term Insurance Claims

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Develop tactical strategy and delivery plans, formulate associated practice / s and ensure operational implementation and adoption i.t.o. claims management methodology, governance and delivery objectives.Provide strategic and operational leadership of the short‑term claims function across motor, non‑motor, and commercial portfolios. The role ensures that all claim outcomes deliver cost efficiency, control integrity, and customer trust, while driving transformation through digitisation, supplier integration, and governance upliftment. This role is pivotal to achieving AIC’s operational excellence, leakage mitigation, and customer‑centric transformation objectives. The Head of Short‑Term Claims is a critical enabler of AIC’s operational transformation directly influencing the loss ratio performance, control maturity, and customer trust. Success in this role will secure AIC’s position as a digitally enabled, customer‑first insurer within the Absa Group.

Bachelor’s degree in Insurance, Risk, or Business (essential), Postgraduate qualification in Business, Risk, or Leadership (advantageous)

Job Description

• Strategic Direction : Define and implement the short‑term claims strategy aligned to AIC’s broader operations, digital, and customer experience goals.
• Operational Leadership : Manage end‑to‑end claims performance (turnaround, accuracy, and quality) across all product classes.
• Financial Control : Drive sustainable loss ratios through strong leakage management, cost efficiency, and accurate reserving.
• Governance & Compliance : Maintain full adherence to FSCA, FAIS, POPIA, and Absa Group frameworks.
• Supplier & Partner Management : Oversee national supplier network (DCG, PG Glass, Glasfit, Builders, towing and car hire partners) ensuring commercial alignment and service excellence.
• Customer Experience : Embed empathy, fairness, and digital accessibility in every claims’ interaction, enhancing retention.
• Leadership & Capability : Build a technically strong, high‑performing leadership team with deep control and operational capability.
• Regulatory certification : RE1 / RE5, FAIS Fit & Proper
• 10–15 years’ experience in short‑term insurance, with 5+ years in an executive or senior leadership role
• Proven record in claims transformation, automation, supplier governance, and financial control

Education

Bachelor’s Degrees and Advanced Diplomas : Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised.

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