Head, HOC Claims

Overview

Business Segment : Insurance & Asset Management

Location : ZA, GP, Roodepoort, 4 Ellis Street

Responsibilities

To supervise and drive the management of the call centre-based claims area nationally, and to verify that the set key deliverables, such as cost containment and customer service levels, are met. To foster a dynamic Claims Fulfilment team and share the common goal of exceeding customer expectations, by keeping customers informed and timeously settling claims, whilst applying risk management principles.

Qualifications

Type of Qualification : A relevant qualification

Experience Required : 10 years' experience in Short Term Insurance and non motor claims, with 5 years' managerial experience in Short Term Insurance.

Additional Information

• Directing People
• Documenting Facts
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Making Decisions
• Managing Tasks
• Providing Insights
• Team Working
• Thinking Positively
• Business Adminstration skills
• Process Analysis and Redesign
• Claims knowledge and Management
• Change Management
• Root cause analysis
• Current and Emerging Capability Development

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