Aftersales and Repairs Manager - Manufacturing and Production (Pretoria East) Market Related

Introduction

We are seeking a dedicated and detail-oriented Aftersales and Repairs Manager to join our team in Pretoria East. The ideal candidate will have experience in the Trailer Industry.

Duties & Responsibilities

• Diagnose problems, prepare estimates for repairs and check if still in warranty.
• Liaise with customers in case of warranty issues.
• Offer customers a pre-assessment visit to confirm challenging problems.
• Follow up on parts orders and promptly inform customers of any delays.
• Create Repair Quotations and orders.
• Arrange booking reminders.
• Maintain accurate customer information.
• Monitor outstanding parts ordered and unpaid invoices.
• Develop, implement and monitor standards and routines, maintaining a high standard of cleanliness and tidiness within the workplace.
• Coordinate Spare Parts activity to ensure parts availability for service exchange and warranty parts procedures.
• Manage the workshop facilities and HSE together with Safety Officer.
• Create working time schedules for work shifts based on Repairs Schedules.
• Attend to Daily and Weekly Workshop reporting to Directors regarding WIP, Efficiency, Productivity, Debtors and Creditors.
• Process complaints and handle major or complicated complaints.
• Participate in meetings with Key customers when required.
• Market and communicate service solutions to existing and potential customers.
• Enable a team-based approach ensuring open and effective communication within the workshop to achieve common business objectives.
• Monitor the workshop’s pricing and discounts to ensure they meet the established level.
• Feedback and focus on workshop results – Develop the workshop business by following up budget, results, operational targets and taking measures to achieve set targets.
• Manage and analyse the workshop’s running costs and expenditure budget.
• Regularly follow up service business and financial results.
• Set, monitor, maintain and follow up KPIs as per Company procedures.
• Work with and handle applicable licenses for the workshop operations, monitor possible developments.
• Analyse current standards to identify and present opportunities for improvement of the workshop.
• Proactively initiate improvement activities, ensuring conditions are in place to achieve workshop goals.
• Oversee all Internal, Warrant, and on-site workshop and Staff.

Communication

Desired Experience & Qualification

Package & Remuneration

Market Related

Interested?

If you are a proactive and knowledgeable Aftersales and Repairs Manager with experience in a manufacturing and production setting, particularly with Manufacturing experience, we encourage you to apply for this role. Join our team in Pretoria East and contribute to the efficient operations in our dynamic environment. Send your CV to

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