After Market Manager

R 40,000.00 - 60,000.00 (South African Rand)

Location : South Africa

Type : Permanent, Full-time (3-month probation period)

Citizenship : South African citizen or permanent resident

Benefits : Laptop, cellphone, standard benefits package

Role Overview :

The Aftermarket Manager will manage, plan, coordinate, grow, and promote all aftermarket activities, products, and services offered by the business. This role involves overseeing and taking responsibility for the Aftermarket activities alongside the Director of Sales and Marketing, including but not limited to the Product Portfolio, SupportLink Team, and the Spares and Wears Parts Sales Departments. As a key driver in the successful growth and delivery of the businesss renowned After Sales Support philosophy, the Aftermarket Manager will play a crucial role in ensuring exceptional customer satisfaction and fostering strong client relationships.

Reporting Structure :

• Reports to : Director of Sales and Marketing
• Direct Reports :

SupportLink Supervisor

Key Responsibilities :

Provide expert advice to clients regarding equipment and service needs, leveraging your technical background to enhance customer decision-making.

Oversee the SupportLink department, ensuring high-quality technical support and service delivery.

Manage the overall delivery of service and support, ensuring that customer expectations are met consistently.

Prepare and analyze performance reports to inform strategic decisions and identify areas for improvement.

Required Qualifications & Experience :

Matric (with English and Maths) and an ND in Mechanical Engineering or equivalent. A BComm or management-related qualification is favorable.

Hands-on experience in the plant hire or machinery sector, specifically in sales and aftermarket support.

Ability to interpret and assess technical drawings and specifications.

Preferred Candidate Traits :

Requirements :

CTC (Cost to Company) :

To be discussed during the interview process.

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