Operations Manager (SaaS / Tech) (CPT Onsite)

ENVIRONMENT :

A fast-growing German-based Tech company in the SaaS & digital services space is looking for an Operations Manager to oversee day-to-day operations, optimize support flows, or lead teams across regions. This role offers a high-impact opportunity in a dynamic, international environment. You will drive process improvements, implement scalable workflows; define, track, and report on KPIs tied to customer satisfaction while monitoring budgets and controlling operational costs and contributing to customer retention and upsell opportunities through operational insights. Applicants will need 5+ years work experience in Operational or customer-focused roles, ideally within SaaS or Technology companies, the demonstrated ability to scale processes in a high-growth environment, financial literacy and experience working with KPIs, budgets, and performance metrics and proficiency with platforms such as Jira, Process Street, Zendesk, or similar.

DUTIES :

Operational Leadership & Process Excellence -

• Take ownership of operational activities and team performance in your assigned company or region.
• Drive process improvements, implement scalable workflows, and ensure efficiency across operations.
• Define, track, and report on KPIs tied to customer satisfaction, performance, and profitability.
• Support implementation projects and ensure seamless delivery of SaaS solutions.

Team Management & Development -

Customer Operations & Retention -

Reporting & Performance Management -

REQUIREMENTS :

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

COMMENTS :

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