Team Lead - After Hours Customer Support (US Healthcare) - EST Hours (Remote)

ISTA Personnel Solutions South Africa is a dynamic and fast‑growing BPO company, specializing in providing top‑tier operational support to U.S.-based companies. We are not a recruitment agency — we are a dedicated extension of our clients' teams, delivering high‑quality service with precision, efficiency, and a personal touch.

Team Lead (After Hours) (EST Hours) – U.S.-based pediatric homecare provider.

Working Hours

• During Training : Monday to Friday, 9 : 00 am – 6 : 00 pm EST (4 : 00 pm – 1 : 00 am SA time)
• After Training : Changing shifts throughout the week (Monday to Sunday), typically either 9 : 00 pm – 5 : 00 am EST (4 : 00 am – 12 : 00 pm SAST) or 10 : 00 pm – 6 : 00 am EST (5 : 00 am – 1 : 30 pm SA time). Shift lengths vary, with a standard 40‑hour workweek.

Role Overview

This role will oversee after‑hours coordination, acting as the main point of contact for urgent matters, schedule adjustments, and escalations outside standard business hours. Responsibilities include monitoring communication channels, ensuring proper staffing coverage, and addressing time‑sensitive issues as they arise. The coordinator will work closely with the daytime team to maintain continuity and uphold service standards.

PLEASE NOTE

Key Responsibilities

Requirements

If you are not contacted within 14 working days, please consider your application unsuccessful.

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