Desktop Support

Role Review

You will be responsible for maintaining and supporting a multiuser computing environment, ensuring continuous and optimal performance of all IT systems, infrastructure, and services across the business.

Duties

• Support and maintain IT infrastructure including servers, networks, cabling, routers, switches, firewalls, UPS, generators, and camera systems
• Ensure systems are updated with the latest software patches, antivirus updates, and third-party applications
• Manage the organizations backup solutions, ensuring timely backups and regular integrity checks
• Assist with maintaining data security and access control policies to protect against internal and external breaches
• Manage Active Directory and physical user access systems
• Provide helpdesk support for end-user computing issues
• Deliver after-hours support when required
• Maintain good housekeeping and ensure compliance with Health & Safety standards
• Contribute to Disaster Recovery planning and testing
• Strong problem-solving and troubleshooting ability
• Excellent communication skills and able to explain technical issues to non-technical staff
• High attention to detail and ability to work under pressure
• Self-motivated with a strong sense of ownership
• Ability to identify areas for improvement and proactively propose solutions
• Commitment to completing tasks timeously and accurately

Requirements

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