Desktop Support Technician

Overview

Job Title : First Response Technician

Location : Stellenbosch / Cape Town (Hybrid)

Cyberlogic is a trusted Managed Solutions Provider with offices in South Africa, Mauritius, and the UK. Our services span IT leadership, cyber security, cloud solutions, and business intelligence for a diverse client base across industries, including the international maritime sector. For almost three decades, Cyberlogic has focused on enabling digital transformation and delivering value. We maintain a national and international footprint and provide transparent, open guidance to improve processes, grow businesses, and secure data. Cyberlogic is part of the Hyperclear Technology group, which offers robotic process automation (RPA), BPM, data analytics, and decisioning technology. Through our non-profit, Ride for a Child (R4C), we partner with Bright Start Education Foundation to support underprivileged learners.

Our Values

• We challenge ourselves to be more AWESOME
• We are driven to KEEP learning and EVOLVING
• We look beyond symptoms to identify and RESOLVE ROOT CAUSES
• We hold each other accountable through CANDID and constructive FEEDBACK
• We respect and care for each other and know we will only SUCCEED if we work AS A TEAM
• We CARE deeply ABOUT the success of CYBERLOGIC
• We FINISH WHAT WE START
• We always GIVE OUR BEST even if it means putting in the hard yards
• We KEEP THINGS SIMPLE

Purpose of Position

As a First Responder Technician, you will play a critical role in providing efficient and effective technical support to clients and internal teams. You will perform simple hardware and software resolutions as issues are logged by clients. The First Line Response Technicians take ownership of the service experience from first contact through to resolution.

Key Responsibilities

Technical Support

Onsite Technical Support

Documentation

Customer Service

Teamwork

Continuous Learning

Escalations

Project Participation

Key Requirements

Required

Beneficial

Competencies

Technical Competencies & Skills

Behaviour Competencies

If you work from home, ensure you have an uninterrupted internet connection and a work-appropriate environment to deliver your best performance.

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