Client Complaints Resolution Officer

Job Description

Are you passionate about resolving client issues and turning challenges into service excellence

An exciting opportunity has opened for a dynamic detail-oriented Client Complaints Specialist to join a leading financial institutions insurance cluster in Johannesburg . This role is key to ensuring that client complaints are not only resolved efficiently but also lead to meaningful improvements across the business.

The successful candidate will play a vital role in logging investigating and responding to client complaints in line with business strategy while ensuring compliance with regulations and maintaining the highest standard of client care.

Key Duties :

• Log and manage all client complaints within turnaround standards.
• Investigate complex queries and provide appropriate resolutions.
• Liaise with internal teams and external vendors to resolve issues efficiently.
• Identify trends and recommend improvements to systems processes and policies.
• Ensure compliance with regulatory requirements and internal governance.
• Produce timely reports and dashboards for stakeholder feedback.
• Lead monthly complaint resolution committee meetings.
• Communicate with clients to obtain accurate data and maintain database integrity.
• Contribute to business strategy and transformation initiatives.

Requirements :

EE Disclaimer :

All positions will be filled in accordance with the companys Employment Equity plan. We encourage people with disabilities to apply.

Application Unsuccessful Disclaimer :

If you do not receive feedback within two weeks of your application please consider it unsuccessful. Keep an eye on our website and other career sites for future opportunities.

Required Experience :

Unclear Seniority

Key Skills

Bidding,Access Control System,B2C,Evaluation,Hospital management,Communication

Employment Type : Full-Time

Experience : years

Vacancy : 1