X3 Client Liaison Officer

We are looking for x3 Client Liaison Officers to join our dynamic team. The ideal candidates will serve as the key point of contact between the company and its clients, ensuring exceptional service delivery, managing client queries, and maintaining strong professional relationships. You will be responsible for supporting client needs, resolving issues efficiently, and ensuring overall client satisfaction in line with company standards.

Candidates must have strong knowledge of IT operations, including incident, problem, and change management, as this role requires close coordination between clients and technical teams. Excellent communication skills, attention to detail, and a client-centric approach are essential for success in this position.

What you’ll do : Incident Management

• Oversee the end-to-end lifecycle of incidents, ensuring swift resolution to minimize business disruption.
• Coordinate with technical teams to identify root causes and implement long-term fixes for recurring issues.
• Act as the primary escalation point during major incidents, providing clear communication to stakeholders.
• Conduct post-incident reviews (PIRs), document findings, and ensure corrective actions are implemented.
• Continuously improve incident management processes to enhance response times and service quality.

Problem Management

Risk and Audit Management

Technical Operations Improvement

Skills Development and Knowledge Building

Stakeholder Management

Your expertise :

Technical skills :

Soft skills :

Qualifications required :

Agile / Scrum Foundation – exposure to agile delivery methods used in fast-moving environments

Other information applicable to the opportunity :

Why work for us?

If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.

You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.

At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.

iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.