Hotel Director of Housekeeping

The President Hotel is on an exciting path to be recognised as a true luxury destination. Our purpose is simple yet powerful : to create and inspire memorable experiences.

Our vision : to become Cape Town's most loved hotel.

Set in the heart of Bantry Bay, between the buzz of the city and the calm of the Atlantic Ocean, The President Hotel is celebrated as the Mother City's most loved destination hotel. With 349 stylish rooms, apartments, and suites, breathtaking views, a palm-lined infinity pool, world-class restaurants, and modern conference and event venues, The President offers an iconic workplace where excellence meets opportunity.

We are seeking a Hotel Director of Housekeeping with 250 rooms plus experience to join our Rooms Division leadership team. You'll take full ownership of the housekeeping operations, leading a team of 85 in ensuring that every guest room, public area, and back-of-house space exceeds expectations - delivering an exceptional 5-star plus experience.

If you live and breathe our values - Teamwork, Respect, Innovation, Accountability, Passion, and Integrity - we want you on our journey.

Key Responsibilities

Strategic & Departmental Leadership

Develop and execute a housekeeping strategy aligned with the hotel's luxury vision.

Collaborate with Rooms Division leadership to deliver seamless guest experiences.

Champion innovation and continuous improvement.

Operations & Quality Management

Oversee the presentation and hygiene of all guest rooms, public areas, and outdoor spaces.

Conduct inspections, address guest feedback, and drive corrective actions.

Manage laundry operations and linen cycles for quality and cost control.

Financial & Resource Leadership

Prepare and manage the housekeeping budget (payroll, laundry, supplies, capital).

Monitor expenses, track variances, and optimise efficiencies.

Take full P&L responsibility, managing cost per occupied room (CPOR) .

Asset & Inventory Management

Maintain and safeguard departmental assets and equipment.

Set and monitor PAR levels, ensuring efficient stock management.

Oversee preventative maintenance and asset lifecycle planning.

Leadership & People Development

Lead, coach, and inspire a team of 85 (managers, supervisors, attendants).

Drive performance management, training, and succession planning.

Build a culture of pride, accountability, and service excellence.

Compliance & Reporting

Deliver accurate financial and operational reporting.

Ensure compliance with labour laws, safety standards, and hotel policies.

Participate in audits and uphold best-practice housekeeping standards.

Requirements

Minimum 5 years' senior leadership experience in housekeeping within a luxury hotel (300+ rooms).

Proven track record in