Assistant Executive Housekeeper | The Silo Hotel

The Silo Hotel's Assistant Executive Housekeeper will be responsible for planning, organising, and developing the overall operations of the Housekeeping department to deliver on The Royal Portfolio’s purpose, which is “To give our guests a complete experience and a perfect stay”.

MAIN DUTIES & RESPONSIBILITIES

• Co-manage all Housekeeping day-to-day operations within budgeted guidelines, to the highest standards of The Royal Portfolio
• Plan, organise, and direct team members to ensure the highest level of guest experience and satisfaction
• Identify guests' needs and respond proactively to all concerns
• Lead the Housekeeping team by attracting, recruiting, and training talented personnel
• Establish targets, KRAs, schedules, policies, and procedures
• Oversee staff training and ensure delivery to the required standards
• Ensure maintenance issues are reported and follow-up is conducted promptly
• Responsible for monthly stock-take
• Hold team briefings every morning and afternoon to ensure thorough communication
• Embark on and promote The Royal Portfolio’s purpose and values, fostering this culture within The Silo

REQUIREMENTS & QUALIFICATIONS

It is important that candidates are team players and culturally aligned with The Royal Portfolio. South African citizenship is advantageous.

A valid work permit is essential for non-South African citizens.

All staff must undergo a pre-employment polygraph test as a condition of employment.

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