Job Description
- Accurate and on time data reporting
- Daily, weekly and Monthly task driven assign
- Response time to dealer and customer queries
- Advanced Excel skills
- Advanced PowerPoint Skills
- Excellent Communication Skills
- Alteryx data systems (Advantage)
- Insurance Background
Responsibilities
Supporting dealers in product queries and training if requiredSupporting dealers in portal queriesFollowing on incorrect policies sold to F&I’sCancellation of policy letters to customers on Ford Protect ProductsPO Creation on AribaApproving Invoices from suppliersNew Supplier onboarding processProduct CostingNew Plan Request Form completion for new productsCompletion of Pricing sheet for dealer portalsResponsible for Dealer Portal testing on codes, pricing, M&M codes, contract wordingCustomer complaintsResponsible for ensuring pricing update and testing is concluded on third party platforms when FMCSA does pricing reviewsResponsible for updating portals with M&M codes when we have new launches on different vehiclesCreate, review and edit sales brochures as required on website and sign off on Ford Protect content. Update third parties when revisedResponsible for updating Dealer View to ensure updated content on marketing assets.Coordinate regular data extracts from contract systems to internal users and external users.Providing claims data for products costSupporting with claims analysis reportingCoordinate with ESB finance team for claims cost analysis.Provide support for strategy development and other tasks as requested by the management team.Qualifications
3 Year Diploma / bachelor’s degree or equivalent3 years Sales and Analytical Reporting ExperienceInsurance Background (Advantage)About Us
At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation.
About The Team
Marketing, Sales & Service plays an important role in Ford’s revitalization as a modern, progressive vehicle and mobility services company delivering a trusted customer experience. Candidates should have a vast depth of knowledge and expertise in implications of data and taking actions based on those, as well as have a passion for the lifetime value of a customer. Ford MS&S embraces an audience-first mindset and way of doing business that improves customer loyalty, vehicle repurchase, as well as additional sales of vehicles, parts, accessories and services. We are the eyes, ears and voices of Ford, meeting customer demand by delivering the right products to the right dealers at the right time.
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