Debtors Team Leader Parktown
Equity PeopleGauteng, South Africa2 days ago
Job descriptionEnsure ticket resolution within SLA timelines Verify refund documentation and process adjustments accurately Handle ad hoc queries and escalations Compile and review daily, weekly, and monthly team performance reports Track broken PTPs, average talk time, and conversion rates Lead, mentor, and evaluate the calling team Recruit and train new staff Maintain high employee satisfaction and low attrition Ensure performance contracts and development plans are in place Engage with systems (Excalibur, D, SIMs) and drive process enhancements Participate in user acceptance testing and weekly system meetings Log and resolve system issues efficiently Preferred : Credit Management Level 5; Bookkeeping or Finance studies advantageous Required : Valid driver's license Minimum 7 years' experience in debt collection At least 5 years in team leadership and management MS Office skills with advanced Excel Excalibur, D and SIMS knowledge an advantage Overtime may be required, including possible weekends Per Month
Introduction
Lead and optimize the performance of the Debtors team, focusing on minimizing overdue accounts and handovers.
The role requires specialization in debt collection processes and active supervision aligned with expertise.
Duties & Responsibilities
Debt Collections Oversight
- Supervise daily collection activities and campaigns
- Monitor performance metrics : calls, promises to pay (PTP), conversion rates
- Support collectors during calls and intervene when needed
- Identify accounts for handover and ensure compliance with internal processes
Ticket & Refund Management
Reporting & Analytics
Team Leadership & Development
System & Process Improvement
Desired Experience & Qualification
Package & Remuneration
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Team Leader • Gauteng, South Africa
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