1 X Warehouse Supervisor- Gqeberha - EC

To order stock from suppliers and make sure warehouse is maintained as per divisional standards; Stock levels to be kept to optimum levels at all times; 100% of work to be completed (special projects);

To lead, coordinate, motivate and develop a team of service colleagues to provide world class services to our customers whilst ensuring achievement of all relevant service KEY PERFORMANCE INDICATORS (KPI’s).

To intervene purposefully to optimise service performance with individuals, or the team, by taking timely and effective action The Supervisor is responsible for maintaining accurate and adequate records to demonstrate this. (formal induction defines Company standard / technical training / competence assessment – documented process)when KPI’s are not being achieved or by identifying and then rolling out best practice when they are being exceeded.

To deliver quality service in full compliance to Health, Safety & Environmental requirements in line with Company standards and expectations.

Provide a weekly update to Branch  Manager of current stock

To facilitate overall customer retention by ensuring that excellent front line relationships are maintained with customers by :

• Assuring service quality by frequent site QUALITY ASSURANCE (QA) visits.
• Continually developing service colleague competency via frequent field coaching and subsequent performance feedback (Technician Performance Assessment {TPA}
• Developing and maintaining a positive high personal profile with our customers (including selected CUSTOMER CARE MANAGEMENT (CCM) / Tiered Customers).

KEY WORK OUTPUTS & ACCOUNTABILITIES :

Requirements

SKILLS and COMPETENCIES

QUALIFICATIONS & EXPERIENCE :

Benefits

Medical Aid

Pension Fund