Product Specialist - Laboratory Equipment

Qualifications

A Grade 12 certificate as a minimum requirement

Tertiary qualification in related field is advantageous

Experience required

• Fluent in English, verbal and written;

2-4 years clinical laboratory environment exp preferred

Proven track record in project implementation and large project rollouts within the IVD market

Previous experience in product management

Sound Regulatory knowledge

Clinical & product knowledge beneficial

Support product strategy & vision :

Support the development and execution of the product strategy for clinical pathology

Define and maintain a product roadmap in alignment with market needs and corporate objectives

Conduct market research to identify customer needs, industry trends, and competitive landscape

Compliance & regulatory requirements :

Ensure that the product meets relevant regulatory standards

Work closely with regulatory affairs teams to navigate product certifications, quality control processes, and compliance with medical device regulations

Maintain awareness of healthcare standards and guidelines to ensure the product adheres to safety, efficacy, and quality requirements

Customer & market focus :

Assist Sales Consultants to network & develop relationships with new customers and to manage existing customers

Build and maintain relationships with healthcare professionals, including pathologists and clinical leaders, to understand their needs and gather feedback on product performance

Attend all applicable National & International Congresses

Cross-functional collaboration :

Partner with sales, marketing, and service teams to ensure that product messaging, training, and support are aligned with customer expectations and product capabilities

Support Admin staff to ensure stock rotation

Assisting the Tenders & Quotes department with all queries on specifications.

Product lifecycle management :

Oversee the product lifecycle from start to finish and post-launch updates, ensuring the product stays competitive and addresses emerging technological and customer needs

Control stock levels

Product performance monitoring :

Use performance feedback and analytics to drive product iterations and updates, ensuring continued product relevance and improvement

Address any post-launch issues related to product quality or usability, coordinating with customer support teams for resolution

Strategic project implementation :

Serve as the relational bridge between customer and the divisions internal departments

Support the competitive win strategy through successful execution of large-scale projects

Financial & business outcomes :

Oversee the products financial performance, ensuring it meets profitability targets while maintaining competitive pricing within the healthcare market

Assisting Sales team in achieving budgets by driving sales

Launch strategy :

Collaborate with the marketing and sales teams to develop product launch strategies, including go-to-market campaigns, product training, and customer support

Support sales efforts with product knowledge and materials, ensuring sales teams are equipped to sell the product effectively

Risk management & issue resolution :

Proactively address challenges related to customer adoption, ensuring smooth transitions during product implementation and training

Ensure product upgrades and improvements are well-managed and communicated to existing customers

Training & support :

Ensure that the Sales Consultants receive adequate training and support for the correct use of the products as well as in the latest products and product differentiators