E-commerce Specialist

Role Description

This is a full-time remote role for an e-commerce specialist. The E-commerce Specialist will be responsible for managing the daily operations of the e-commerce platform, analysing sales data, optimising the customer experience, and driving online sales growth. Daily tasks include monitoring website performance, coordinating with marketing teams to execute promotions, handling customer inquiries, and performing competitive analysis to ensure our platform remains competitive. The role also involves working closely with the sales and product teams to align e-commerce strategies with business objectives.

Qualifications

Strong analytical skills and experience with data analysis tools

Customer service experience and the ability to manage customer inquiries and issues

Excellent communication skills, both written and verbal

Experience with e-commerce platforms and technology

Sales skills, including familiarity with sales strategies and techniques

Ability to work independently and remotely

Experience in the retail or e-commerce industry is a plus

Bachelor's degree in Business, Marketing, or a related field