Guest Relations Officer / Hotel Reception (Delaire Graff Estate)

We are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be.

RESPONSIBILITIES :

• Welcome and introduce Delaire Graff Lodges and Spa to guests;
• Check-in and check-out guests;
• Pass all relevant guest information on to various departments as required;
• Assist guests with bookings, tours and transfers, build and create guests’ itineraries;
• Ensuring that all guest information and rates are correct;
• Guests’ liaison to all outside guests and assist Indochine restaurant when needed;
• Update guests’ profiles on Protel;
• Report to the manager on duty regarding any related maintenance concerns;
• Prepare welcome letters and registrations cards;
• Manage :

Day sheet – guests itinerary document;

REQUIREMENTS :

Delaire Graff Estate is an equal opportunity employer.