Guest Relations Officer / Hotel Reception

Job Description

Guest Relations Officer / Hotel Reception – Stellenbosch

Salary : Negotiable DOE

Kendrick Recruitment is seeking a professional and guest-focused Guest Relations Officer / Hotel Receptionist to join a prestigious luxury wine estate in Stellenbosch . The ideal candidate will have a strong background in hospitality, excellent administrative skills, and a passion for delivering exceptional guest service.

Key Responsibilities :

Welcome and introduce guests to the property, ensuring a warm and professional first impression

Manage guest check-ins and check-outs efficiently and accurately

Communicate all relevant guest information to the appropriate departments

Assist guests with bookings, tours, transfers, and itinerary planning

Ensure all guest information, billing, and rates are correct in the system

Liaise with external guests and provide assistance to the on-site restaurant as required

Update guest profiles and booking details on Protel

Report maintenance concerns promptly to the manager on duty

Prepare welcome letters, registration cards, and guest documentation

Manage and maintain :

Day sheets (guest itinerary documents)

Guest call logs and communication records

Booking and message coordination for lodge guests

Support the Reservations, Spa, Housekeeping, and Restaurant teams as needed

Handle lunch and dinner bookings using Dine-plan

Conduct thorough handovers between shifts, including coordination with the Night Auditor

Ensure all transfers are booked, tracked, and correctly charged

Perform night audit duties twice per month

Requirements :

Hospitality Certificate or Diploma

Minimum of 2–3 years’ experience in a similar front office or guest relations role

Strong computer literacy and administrative abilities

Excellent interpersonal and communication skills (written and verbal)

Passion for hospitality and guest service excellence

Strong customer service orientation with the ability to engage with a distinguished clientele

Professional, well-presented, and approachable manner

Punctual, proactive, and self-disciplined with exceptional attention to detail

Team player with a positive attitude and natural warmth

Reliable transport to and from work

This is an exciting opportunity for a polished and service-driven hospitality professional to join a world-class estate and deliver an exceptional guest experience.

Requirements

Minimum 3 years experience