Senior Team Leader / Administrator

Overview

Cape Town | R35,000 CTC | Full-time

Senior Team Leader / Administrator in a highly regulated environment. This role isn’t about selling — it’s about making the engine run smoothly behind the scenes through providing high-level administration and reporting, co-ordinating sales campaigns, providing sales support and managing aspects of compliance. We are looking for a people and process-driven professional who can adapt their experience from regulated contexts such as Call Centre / BPO / Financial Services & Insurance / Telecom / or Energy & Utilities to this role.

Why this role?

This is a well-defined role with processes already in place. You’ll step into a structured environment with room to grow and lead. It’s a great fit for someone who’s hands-on, admin-focused, and thrives on getting things done right.

What You’ll Do

• Lead a small team (Sales Supervisor + Broker & Agent Support)
• Keep processes tight and teams accountable
• Manage existing processes / Implement new processes
• Oversee compliance, administration, reporting, and CRM analysis
• Ensure agent vetting, onboarding, and training meets FAIS, CPD, POPIA, FICA standards
• Work directly with the Director to support operational delivery

Qualifications

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