Helpdesk Administrator – Property Management Division

Purpose of the Role :

To manage and coordinate all facilities-related service requests, ensuring efficient task allocation, communication, documentation, and compliance with internal processes and service level agreements.

Key Performance Areas (KPAs) :

Helpdesk Processing

• Receive, log, and track all facilities-related service requests via email, WhatsApp, or phone.
• Ensure accurate and timely entry of requests into the MyBuildings system.
• Create and manage quote requests aligned with preloaded budgets.
• Monitor and follow up on outstanding service requests to ensure closure and customer satisfaction.

Task Allocation and Scheduling

Communications and Coordination

Documentation and Reporting

Systems and Process Management

Compliance and Quality Assurance

Candidate Profile :

The successful candidate will be a reliable and detail-oriented professional with strong communication and coordination skills. They should be customer-focused, adaptable under pressure, and capable of managing multiple priorities. A solid understanding of facilities management systems and processes is essential.

Skills and Competencies :

Business Knowledge

Human Capital

Qualifications and Experience :

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