Product Specialist - Electrical & Automation
Chainlink SABoksburg, Gauteng, South Africa30+ days ago
Job descriptionIn-depth knowledge of the product range allocated to the portfolio including product design, functionality, operation, service and maintenance. Sub-con product knowledge. Skills in root cause and gap analysis; report writing and other administrative tasks; ability to train; ability to communicate across all levels. Understanding of competitor products; ability to grasp new technologies; good understanding of principles. Assist with scope analysis for new machines and support the Capital Sales team in assessing scope and monitoring scope compliance during machine production. Participate in machine inspections before release to site. Record data collected in the field for analysis and future reference; perform market comparisons on machine performance and reliability. Design improved processes to perform maintenance and repairs; advise on service kit BOMs; submit RTD requests; provide design feedback to facilitate maintenance and service. Warranty : perform root-cause-analysis on failures and assist in improving the warranty process; assist with design parameters for work procedures, labor and travel cost allocation against warranty claims. Perform machine audits and assessments; fault finding and root cause analysis; assist with design of aftermarket customer machine care programs. Engage with mine engineers regularly to discuss machine performance, audit findings and solutions; attend mine OEM meetings and production / planning meetings as needed; perform machine health scans to determine reliability status. Support dealers and stakeholders with machine-related technical information; roll out machine updates to customers and internal / external stakeholders; conduct regular customer surveys and follow-up visits; keep stakeholders informed of improvements, updates, upgrades and changes. Submit quality reports, maintain good records, ensure document control; complete and submit high-quality Findings and Close-out reports. Monitor new technologies and methods in the Hard Rock underground mining industry and share value-add findings with stakeholders. Documentation and Records : complete risk assessments; submit technical reports; submit customer call reports; file records in central location; track components and timelines for warranty close-outs within 60 days; manage information flow and document access; ensure documents comply with branding standards. New machines, prototypes, alternative parts, modifications, upgrades and additions to be tested in the field; initiation, design, installation and closing of upgrade and improvement proposals and projects. Costing and estimating of parts, material, labour and other costs; planning, control and management of project execution using approved tools and processes; keep records and measure performance against KPIs. Change management : ensure all documents and processes are in place for changes affecting customers and the support team; facilitate handover of updated processes and documentation. Matric / Grade 12 Trade Certificate Millwright / Electrician Driver’s License Product knowledge Excellent understanding of low, medium & high voltage circuits on TMM. Excellent fault-finding skills on TMM. Panel wiring experience on TMM. Experience with automation and programming of TMM will be advantageous. Excellent verbal and written communication skills, with the ability to communicate complex technical concepts to both technical and non-technical audiences. Strong organizational skills and attention to detail Ability to work independently and as part of a team in a fast-paced environment. Fluent in English (Written and Verbal) Ability to work under pressure. Self-Motivated Time Management Skill
Overview
The Electrical and Automation Specialist will be required to drive customer support by ensuring processes and systems are in place and feedback from field personnel and customers are handled in a structured and efficient manner.
Responsibilities
- Product Support Lead for Electrical and Automation.
- Evaluating and implementation of support structure.
- Upskilling / training of support personnel.
- Component failure investigations.
- Machine preparedness, commissioning and analysis.
- New Machine and prototype trials.
- Machine compliance and standard adherence.
- Customer communications and technical support.
- Documentation and records.
- Maintenance, service and repair process management.
- Report quality issues and non-conformance.
- Machine Field Analysis : assess operating functionality, ergonomics and safety risks; participate in time-and-motion studies to improve productivity; perform reliability assessments and design / system durability checks; engineering fault finding and failure analysis with recommendations to Engineering; improve maintenance and service processes and advise on service kit BOMs.
- Close-out reports and follow-up activities; maintain records and ensure document control; monitor new technologies relevant to the Hard Rock underground mining industry.
Product Knowledge / Capabilities
Machine Preparedness & Field Analysis
Maintenance, Service & Repairs
Customer Technical Support
Communication & Documentation
Project & Change Management
Qualifications
Technical Skills
Soft Skills
#J-18808-Ljbffr
Create a job alert for this search
Product Specialist • Boksburg, Gauteng, South Africa
Related jobs
- Promoted
Specialist I - Automation
Schweitzer Engineering Laboratories, Inc.Centurion, Gauteng, South Africa Specialist I - Automation page is loaded## Specialist I - Automationlocations : South Africa - Centuriontime type : Full timeposted on : Posted Todayjob requisition id : • • •Essential Duties an...Show moreLast updated: 20 days ago
- Promoted
Product Specialist - Electrical & Automation
Chainlink RecruitmentBoksburg, Gauteng, South Africa The Electrical and Automation Specialist will be required to drive customer support by ensuring processes and systems are in place and feedback from field personnel and customers are handled in a s...Show moreLast updated: 30+ days ago
- Promoted
Product Specialist
Right People Right JobJohannesburg, Gauteng, South Africa Our client is a leading supplier of tungsten carbide cutting and holding tools, serving South Africa’s engineering and manufacturing sectors.
With decades of experience, their mission is to deliver ...Show moreLast updated: 30+ days ago
- Promoted
Product Specialist
ESCO Group LLCWorkFromHome, Gauteng, South Africa Hybrid role with 60% business travel.As a product specialist you will interact daily with internal and external customers and suppliers, leveraging technical expertise to support the ESCO sales tea...Show moreLast updated: 8 days ago
- Promoted
Engineering Specialist Electrical Control and Automation
Phanda PersonnelJohannesburg, Gauteng, South Africa Job Title : Engineering Technician.This person will report to the Engineering Manager.Manage a team of electronic technicians and electricians.
Maintain electronic process control systems – hardware ...Show moreLast updated: 30+ days ago
- Promoted
Product Specialist
Weir MineralsJohannesburg, Gauteng, South Africa Job Location : Gauteng, Johannesburg.As a product specialist you will get to interact with internal and external customers, and suppliers, on a daily basis.
You will leverage your technical prowess a...Show moreLast updated: 30+ days ago
- Promoted
AI Automation Specialist
Remote RecruitmentWorkFromHome, South Africa UK-based team dedicated to building smarter, scalable systems.In this role, you’ll design and deploy cutting-edge automations, build AI-powered agents, and streamline processes across departments –...Show moreLast updated: 30+ days ago
- Promoted
Specialist I Automation
Schweitzer Engineering LaboratoriesCenturion, Gauteng, South Africa Essential Duties and Responsibilities.Develop and maintain proficiency in detail design practices of SEL automation systems.
Develop and maintain knowledge of SEL equipment and solutions for electri...Show moreLast updated: 11 days ago
- Promoted
Product Specialist
Dananda TalentJohannesburg, Gauteng, South Africa Manage product configurations and quality requirements including NCRs, ECRs, technical bulletins, and BOM updates.Coordinate firmware and hardware testing through Alpha and Beta programs.Conduct ad...Show moreLast updated: 3 days ago
- Promoted
Product Specialist - Electrical & Automation
Chainlink SABoksburg, South Africa The Electrical and Automation Specialist will be required to drive customer support by ensuring processes and systems are in place and feedback from field personnel and customers are handled in a s...Show moreLast updated: 30+ days ago
- Promoted
Automation Support Specialist
Datonomy SolutionsSandton, Gauteng, South Africa We are looking for an Automation Support Specialist to join our enterprise automation team.In this role, you will help ensure that our automation solutions (such as bots, workflows, and scripts) ru...Show moreLast updated: 30+ days ago
- Promoted
- New!
Copy of Automation Specialist
Smart PAWorkFromHome, Gauteng, South Africa Permanent employee, Full-time • South Africa - REMOTE.Salary : 400,000 - 580,000 R per year.At SmartPA, we don’t just provide support – we transform it.
Our mission is simple yet bold : to redefine ad...Show moreLast updated: 10 hours ago
- Promoted
Product Specialist
The Recruitment CouncilJohannesburg, South Africa Ready to ignite your career with an electrifying Product Specialist role? This dynamic position lets you design and enhance groundbreaking investment solutions, lead strategic initiatives, and deli...Show moreLast updated: 20 days ago
- Promoted
Product Specialist - Electrical & Automation
Stafflink Recruitment SolutionsJohannesburg, South Africa The Electrical and Automation Specialist will be required to drive customer support by ensuring processes and systems are in place and feedback from field personnel and customers are handled in a s...Show moreLast updated: 30+ days ago
- Promoted
Product Specifier
Dante PersonnelJohannesburg, South Africa Years experience in a similar role.National Diploma or Degree in Electrical Engineering or a related technical field.Solid understanding of electrical distribution systems, switchgear, lighting, an...Show moreLast updated: 18 days ago
- Promoted
Product Manager
Ntice Search SolutionsSandton, Gauteng, South Africa Our client is seeking an experienced.This role provides the opportunity to manage the full product lifecycle – from strategy and sourcing to pricing, marketing, and customer support – within a dyna...Show moreLast updated: 30+ days ago
- Promoted
Product Specialist
Network ContractingJohannesburg, Gauteng, South Africa New Job opportunity available for.Are you a hands‑on electronics professional with a knack for solving complex technical challenges in demanding environments? Join a leader in environmental and com...Show moreLast updated: 13 days ago
- Promoted
Automation Engineer
Boardroom AppointmentsEdenvale, South Africa Identify potential areas of improvement in current manufacturing equipment or processes and drive the implementation of replacement equipment / processes.
Identify new technologies, processes, or stan...Show moreLast updated: 30+ days ago