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Senior Front Of House Manager
Phoenix RecruitmentGauteng, South Africa5 days ago
Job descriptionGrade 12 A formal qualification At least 3 years proven experience as a Restaurant Manager or in a similar role within the hospitality industry. Strong leadership skills and the ability to inspire and motivate a team. Own transport / valid drivers license Excellent knowledge of restaurant operations, including food and beverage service, beverage planning and inventory management. Exceptional customer service skills with a keen eye for detail. Outstanding communication and interpersonal skills to effectively interact with guests, staff, and other departments. Strong problem-solving abilities and the capacity to handle challenging situations with grace and professionalism. Proficiency in Gaap and basic computer skills.
Responsibilities
- Overseeing the day-to-day operations of the restaurant, including dining area, staff and customer service.
- Leading and motivating a team of talented individuals, ensuring a harmonious work environment.
- Implementing and maintaining exceptional service standards, focusing on guest satisfaction.
- Stock management
- Monitoring and optimizing restaurant performance, cost control and inventory management.
- Ensuring compliance with health and safety regulations and maintaining cleanliness and hygiene standards.
- Handling guest feedback and resolving any issues or concerns promptly and professionally.
Requirements
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Front Of House Manager • Gauteng, South Africa
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