Client Success Manager

About the role :

As a Client Success Manager you will ensure our clients gain maximum value from our solutions. Youll be responsible for building trusted partnerships supporting adoption and driving long-term satisfaction and retention. Acting as the main point of contact youll guide clients through onboarding resolve challenges and work with internal teams to deliver seamless service and measurable results.

Key Responsibilities :

Client Relationships

• Build strong long-lasting relationships with clients understanding their goals and success measures
• Act as the primary contact managing day-to-day communication feedback and issue resolution
• Conduct regular client reviews and meetings to track progress and ensure satisfaction

Client Success & Retention

Growth & Value Delivery

Insights & Reporting

Industry Awareness & Advocacy

Requirements :

Who We are...

SmarTek21 founded in 2006 is an innovative digital transformation leader dedicated to empowering organizations through design-led data-centric solutions. We believe that exceptional user experiences and intelligent data-driven insights are pivotal in shaping the future of business. At the heart of our approach is Design-Led Engineering where we combine strategic design principles with cutting-edge technology to create tailored solutions that deliver significant business outcomes. Our commitment to accelerating digital transformation includes specialized expertise in Agile DevOps Data Engineering and analytics Testing Automation and support and comprehensive Managed Application and Infrastructure Services. Weve evolved from our consulting and development roots into a full-spectrum service provider integrating advanced technologies like Generative AI (GenAI) to facilitate our clients seamless transformative digital journeys. A passion unites our dynamic team of technology visionaries and business strategists for innovation and excellence. At SmarTek21 youll join a collaborative environment dedicated to shaping the digital landscape and driving impactful results for organizations worldwide.

SmarTek21 is committed to fostering a diverse and inclusive environment. We encourage applications from individuals of all backgrounds and experiences.

Required Experience :

Senior IC

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Experience : years

Vacancy : 1