ASSISTANT HOTEL MANAGER – 5 STAR HOTEL – FRANSCHHOEK

ASSISTANT HOTEL MANAGER

Responsibilities

• Ensure that world-class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct guest feedback.
• Work with the relevant teams to ensure that policies, processes, and standards directly impacting guest safety, security, and preferences are effectively implemented.
• Monitor the usage of equipment and consumption of stock, ensuring efficiency and minimizing waste.
• Develop, implement, and monitor systems that capture and communicate guest preferences without compromising their privacy.
• Attend daily, weekly and monthly meetings as required to ensure that you are always on top of all developments within your team and the bigger organisation.
• Have detailed knowledge of all Front Office, Housekeeping and F&B procedures to ensure that constant guidance is provided.
• Create an environment that fosters positive employee engagement and commitment to their roles.
• Provide timely feedback and conduct performance appraisals for the hotel team according to required standards.
• Enforce discipline where necessary according to the Code of Conduct.
• Work with third-party suppliers to ensure excellent service to both the organization and the guests.
• Prepare and propose the annual budget, working closely with finance and purchasing to ensure inventory and par stock levels support consistent quality service.
• Manage department rosters, attendance and leave balances to control staffing costs.
• Monitor Night Auditors and ensure that they are maintaining the correct standards and procedures that accurate financials are captured daily.
• Reconciliation of all floats to be checked on a regular basis to rule out any discrepancies.
• Regularly train on all SOPs and ensure that the team is up to date with all relevant procedures.
• Notice and communicate opportunities for quality improvement, ensuring follow-through on implementation.

Skills and Attributes

Experience and Skills

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