Customer Care Agent

Customer Care Agent (German Speaker) Full-time (40hrs a week), Remote South Africa

About Us :

At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25k+ like-minded marketing professionals.

About the Company :

Join a fast-growing, innovative healthcare company revolutionising dermatological care. Based in Germany, the company is dedicated to providing personalised and accessible online treatments for various skin concerns. With a strong focus on medical expertise, cutting-edge technology, and outstanding customer experience, they have already helped hundreds of thousands of patients.

About the Job :

As a Customer Care Agent (German Speaker), you will be the first point of contact for customers, ensuring a seamless and supportive experience.

Your role will involve responding to enquiries via email and live chat, assisting with payments and orders, and collaborating with various departments to enhance customer satisfaction. This position is vital to maintaining the company's commitment to providing high-quality, patient-centred service while continuously improving customer care processes.

What You’ll Do :

• Serve as the primary contact for customers, addressing enquiries via email and live chat promptly and professionally.
• Assist customers with payments, order processing, and general questions related to their dermatological treatments.
• Analyse customer service trends and collaborate with teams such as Medical, Product Management, and Business Development.
• Support the continuous improvement of customer service processes to enhance efficiency and satisfaction.
• Provide insights and ideas to optimise the customer experience based on feedback and common concerns.

Requirements :

At The Global Talent Co., our mission is to bridge the gap between leading global tech companies and amazing global talent.

We believe everyone deserves equal access to opportunities, regardless of the country they are born in.

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