Call Center Agent

Construction Industry Development BoardCenturion, ZA

2 days ago

Job description

Job title : Call Center Agent

Job Location : Gauteng, Centurion

Deadline : December 07, 2025

Quick Recommended Links

Jobs by Location
Job by industries
To effectively answer calls, resolve stakeholder queries and provide excellent customer service by serving as a communication link between cidb business, contractors, clients and the general public.

Job Description

Call Centre Coordination : To answer calls within an effective time period.

Coordinating the daily running of the call centre.

Ensuring that all relevant communications, records and data are updated and recorded.

Daily, weekly and monthly targets of calls are met.

Query Handling

Refer escalated calls and emails from customers, e.g. queries, incidents, complaints and requests for information from operators, occurrences, safety or security threats to the Call Centre Overseer.

Provide support in the assurance that all escalated customer queries and complaints are resolved in a timely manner.

Provide support to Call Centre Overseer with the resolution of errors or discrepancies and complex customer problems.

Promote goodwill and a positive image of the company.

Positive Customer Feedback.

Acceptable query resolution targets and turnaround times.

Equipment Maintenance :

Exercise due care of call centre equipment.

Report damages, loss, and theft of equipment.

Job Requirements

National Diploma or NQF Level 6 equivalent and minimum 2 years in a customer service environment.

Knowledge of cidb Act and Regulation as well as experience in the call centre will be an added advantage.

Closing Date : 11 November 2025

Customer Service jobs

Create a job alert for this search

Call Center Agent • Centurion, ZA

Related jobs

Promoted

Virtual Customer Experience Agent - Call Center WFH

Mashreq BankWorkFromHome, Gauteng, South Africa

Remote

Virtual Customer Experience Agent.In this role, you will serve as the first point of contact for our valued customers, handling inquiries, resolving issues, and delivering exceptional service exper...Show moreLast updated: 30+ days ago

Promoted

Call Center Representative – Work From Home Jobs

Mashreq BankWorkFromHome, South Africa

Remote

Progressive Technology is seeking dedicated and customer-focused.In this role, you will handle inbound and outbound customer interactions, provide accurate information, resolve issues efficiently, ...Show moreLast updated: 23 days ago

Promoted

Outbound Insurance Sales Agent

CallforceoutsourcingJohannesburg, Gauteng, South Africa

Creating purposeful careers as we build the future of contact centre solutions.If you are money-hungry, tenacious and love the world of sales, then this is for you!. Cold call pre-existing and new c...Show moreLast updated: 30+ days ago

Promoted

Financial Adviser - Outbound Call Center MMH251022-5

MetropolitanMidrand, Gauteng, South Africa

Financial Adviser - Outbound Call Center MMH -5.Role Purpose : To continuously enhance the lifetime financial wellness of people, their families and their communities through empowerment and educati...Show moreLast updated: 15 days ago

Promoted

Call Center Agent

HIREXEWorkFromHome, South Africa

Remote (South Africa-based applicants).Minimum 1 year in a call center environment.We’re looking for a motivated and reliable Call Center Agent to join a U. This role is ideal for someone with stron...Show moreLast updated: 1 day ago

Promoted

Call Center Agent - Inbound - Centurion, South Africa

WNSCenturion, Gauteng, South Africa

NYSE : WNS) is a global Business Process Management (BPM) leader.WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verti...Show moreLast updated: 30+ days ago

Promoted

Remote Call Center Agent – Flexible Hours

Mashreq BankWorkFromHome, Gauteng, South Africa

Remote

The Elite Job is seeking highly motivated and customer-focused individuals to join our remote call center team.This role is perfect for individuals looking for flexible work hours while gaining val...Show moreLast updated: 23 days ago

Promoted

Call Center Agent – Evening Shifts for Students

Mashreq BankWorkFromHome, Gauteng, South Africa

Houston Skilled Consultancy is looking for dynamic and articulate.This is an ideal opportunity for.You will be the voice of our organization, assisting customers with inquiries, resolving issues, a...Show moreLast updated: 23 days ago

Promoted

Telesales Agent

CartrackJohannesburg, Gauteng, South Africa

Are you a go-getter, motivated to achieve results and up for a challenge? Do you have the ability to grow and nurture customer relationships? We’re a world-leading smart mobility tech company with ...Show moreLast updated: 30+ days ago

Promoted

Call Center Sales Representative - Remote Opportunity

Mashreq BankWorkFromHome, Gauteng, South Africa

Remote

Progressive Technology is seeking motivated and dynamic Call Center Sales Representatives to join our remote sales team.This role focuses on driving revenue growth by proactively engaging with pote...Show moreLast updated: 30+ days ago

Promoted

Call Center Representative - Weekend Remote Jobs

Mashreq BankWorkFromHome, Gauteng, South Africa

Remote

Progressive Technology is seeking motivated and customer-oriented individuals to join our remote weekend call center team. As a Call Center Representative, you will be the first point of contact for...Show moreLast updated: 30+ days ago

Promoted

Telesales Agent(Night Shift)

CartrackJohannesburg, Gauteng, South Africa

Promoted

SALES AGENT

SmollanGauteng, South Africa

This is a contract role for a call centre sales and service consultant based in the Johannesburg Metropolitan area.The consultant will be responsible for handling inbound and outbound calls, provid...Show moreLast updated: 19 days ago

Promoted

Remote Telesales Representative - Home-Based Call Center

Mashreq BankWorkFromHome, Gauteng, South Africa

Remote

Progressive Technology is seeking dynamic, results-driven.Remote Telesales Representatives.As a Telesales Representative, you will be the first point of contact with prospective customers, playing ...Show moreLast updated: 30+ days ago

Promoted

Welcome Call Agent

1 Life InsuranceGauteng, South Africa

Initiate the customer relationship and meet various KPIs.Connect with the customer, conduct needs analysis and propose customer solutions. Consultant requires a solid knowledge of products and marke...Show moreLast updated: 30+ days ago

Promoted

Call Center Manager

MerchantsSandton, Gauteng, South Africa

Direct message the job poster from Merchants.Call Centre Manager – Collections / Recoveries.Are you a driven Call Centre Manager ready to lead a high-performing team supporting a global auto finance ...Show moreLast updated: 4 days ago

Promoted

Outbound sales agents

CallForceJohannesburg, Gauteng, South Africa

Callforce Outsourcing- JHB is looking for Outbound Telesales Consultants who would be responsible for proactively reaching out to potential and existing customers to promote and market products or ...Show moreLast updated: 30+ days ago

Promoted

Call Center Agents - The Focus Group

Roots ButcheryGauteng, South Africa

The Focus Group invites suitably qualified applicants to apply for their Call Center Agent vacancies.If you’re passionate about helping others, enjoy investigative work, and have strong communicati...Show moreLast updated: 30+ days ago