Technical Service Representative (Fireproofing Exp)

The Technical Service Representative position encompasses the back up of Roofing technical service to the sales team both on-site and in the office.

Typical Competencies Required :

• Good understanding of the fireproofing, construction industry and for heavy-duty coatings.
• Self-confident and persistent.
• Technical background with quality control experience.
• Good communication skills.
• Computer Literate.
• Basic Report Writing
• Willing and able to travel throughout Sub-Saharan Africa when required.
• Must have a valid passport

Performance Areas

Technical Support to Sales

On request, inspections are held on site to ensure that the products sold are being applied as per specification.

Training and demonstrations are given regarding the processes of applying the various products, their limitations, performance and properties to clients when required.

Both dry sample packs and actual on-site sample panels are provided for contracts where required.

When requested, conduct investigative work.

Follow up on customer complaints and follow through with field and lab investigative work.

Administration

A timeous and accurate Technical Service Report is submitted to the Technical Service Manager regarding calls made during the week. This is handed in monthly at the end of each month.

Compilation of general reports on digital platforms such as Tru QC and is typically issued to the application contactor / client.

Compliance

Ensure that the necessary PPE is worn or used at all times.

Ensure company issued tools and equipment are used correctly and safely stored to prevent damage and theft of equipment.

Please consider your application unsuccessful should you not receive a response from our Recruitment Consultants within two weeks of applying for the position.